Saronic Technologies is a leader in revolutionizing defense autonomy at sea, dedicated to developing state-of-the-art solutions that enhance maritime operations for the Department of Defense (DoD) through autonomous and intelligent platforms.
We are seeking a Customer Support Representative on our customer service and success team responsible for managing inbound contacts from customers. Day-to-day duties will range from remote troubleshooting, warranty claim processing, parts order placement, coordination of returns and other assistance for our DoD customers. When you can’t resolve an issue remotely, you will work closely with our dedicated team of Field Support Representatives to coordinate on site troubleshooting and repairs. Additionally, you will have the opportunity to work directly with product engineering teams on issue resolution.
A strong technical background and experience supporting products and software at scale is ideal.
Saronic does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Are you ready to take on an exciting challenge with Saronic Technologies as a Customer Support Representative in sunny Austin, Texas? Here at Saronic, we're leading the charge in revolutionizing defense autonomy at sea, and we can't do it without a dedicated team focused on customer success! As a Customer Support Representative, you'll be the first line of support for our valued customers, primarily from the Department of Defense. Your role is vital, as you'll manage inbound contacts while providing remote troubleshooting, warranty claim processing, and assistance with parts orders. When issues can’t be resolved remotely, you'll collaborate closely with our Field Support Representatives to ensure swift on-site troubleshooting and repairs. We value your insights! You will also work directly with product engineering teams to help improve our offerings based on customer feedback. To thrive in this role, you should have a solid technical background, ideally with experience in customer-facing roles supporting complex hardware and software. Your communication skills will be essential as you interact with both technical and non-technical stakeholders. Join us, and not only will you contribute to cutting-edge maritime solutions, but you'll also enjoy a suite of fantastic benefits, including comprehensive health coverage, generous PTO, and opportunities for performance-based bonuses. If you're seeking a fulfilling position in a rapidly growing company where your expertise can shine, we want to hear from you!
Subscribe to Rise newsletter