Danish Speaking Travel Services Advisor - Athens (Remote in Greece)

As a Danish Speaking Travel Services Advisor at The House of Mercier, you will be responsible for providing exceptional support to Danish-speaking clients. This includes managing travel bookings, assisting with flight, hotel, and activity reservations, and ensuring client inquiries are promptly addressed through various communication channels such as phone, email, and chat. You'll also maintain up-to-date knowledge of travel trends and products to offer accurate recommendations, collaborate with your team to enhance customer experiences, and document all client interactions in the CRM system.

To be eligible for the Danish Speaking Travel Services Advisor position at The House of Mercier, candidates should be fluent in both Danish and English, with additional languages being a plus. A background in travel services or customer support, particularly within consumer services, is preferred. Strong communication skills, problem-solving abilities, and familiarity with travel booking platforms and CRM software are essential for success in this role.

While prior experience in the travel industry is certainly beneficial, The House of Mercier values customer service experience as well. Applicants with a strong background in customer support will be equipped with essential skills needed for the Danish Speaking Travel Services Advisor role. A passion for travel and a commitment to providing excellent client service are equally important.

As a Danish Speaking Travel Services Advisor, you will work in a dynamic remote environment from within Greece. This role is designed for individuals who thrive in independent work settings while maintaining effective time management skills. You'll have the flexibility to manage your schedule while being part of a collaborative team dedicated to supporting Danish-speaking clients in their travel planning.

The benefits for the Danish Speaking Travel Services Advisor position at The House of Mercier are quite attractive. They include private health insurance, training and development opportunities, a performance bonus, a fully paid relocation package, and two extra salaries per year. Additionally, a competitive monthly salary ensures that you are well-compensated for your valuable contributions.

In dealing with an irate client, it’s crucial to remain calm and empathetic. I would actively listen to their concerns, acknowledge their frustrations, and reassure them that I am here to help resolve the issue. Providing clear solutions while maintaining a positive and professional demeanor is key to turning their experience around.

Certainly! In a previous role, a customer was having issues with their travel booking due to last-minute changes. I took proactive steps to rebook their travel arrangements and even provided them with additional local tips to enhance their experience. The client appreciated the personal touch, which ultimately strengthened their loyalty to the brand.

To stay organized, I utilize a combination of digital tools and a detailed checklist system. I categorize bookings based on urgency and use CRM software effectively to keep track of client interactions and requirements. This allows me to prioritize tasks while maintaining high accuracy in managing travel details.

I have always been passionate about travel because it allows people to explore new cultures and create unforgettable memories. Helping clients turn their travel dreams into reality gives me a sense of fulfillment, and I find joy in guiding them through every step of the process toward a wonderful adventure.

To stay informed about travel trends, I regularly read industry news, follow travel blogs, and participate in webinars. Networking with fellow professionals in the travel service domain also helps me gain insights into emerging destinations and exclusive offers that clients could benefit from.

In my previous position, I collaborated with other team members on a group project aimed at improving customer service processes. I took on the role of coordinator, ensuring we all communicated effectively and pooled our insights. The success of our project helped streamline our procedures and greatly improved customer satisfaction.

To create a travel guide for Danish-speaking clients, I would first research popular destinations and tailor the information to their preferences. I’d include not only practical details like booking tips and itinerary ideas but also local insights that resonate culturally. Ensuring the guide is visually appealing will also enhance engagement.

I prioritize swift communication and transparency when resolving booking issues. I listen to the client’s concerns, assess the situation, and provide potential solutions or alternatives. Keeping the client informed throughout the process is critical to ensuring a positive outcome.

In a remote work environment, ensuring high-quality customer service involves maintaining clear communication channels, actively seeking client feedback, and continually refining processes based on that input. I believe in proactively addressing client inquiries and making every interaction as seamless and pleasant as possible.

I am well-versed in several travel booking platforms and CRM systems, which are invaluable for managing business operations. Familiarity with these tools allows me to streamline the booking process, track client interactions effectively, and ensure that all travel arrangements are executed accurately and efficiently.