Experienced HVAC Service Technician

As an HVAC Service Technician at Genz Ryan, your primary responsibilities will include troubleshooting, diagnosing, and repairing heating and cooling systems in residential homes across the Twin Cities. You will also present homeowners with tailored comfort options, ensure safety in all operations, maintain a professional image, and perform quality checks to guarantee customer satisfaction. Additionally, you will care for your company vehicle, keeping it ready for service.

To apply for the HVAC Service Technician role at Genz Ryan, you should ideally have 1+ years of experience working with residential HVAC systems and experience with boiler systems is considered a plus. A valid driver’s license is required, and you must be at least 18 years old. Apart from technical skills, a positive attitude and excellent communication abilities are essential.

At Genz Ryan, HVAC Service Technicians have a competitive compensation plan that includes a base salary ranging from $60K to $250K+, dependent on experience and performance. Technicians can also earn 20% commission on all completed services and an additional 12% on services sold by others, making it a lucrative position for skilled individuals.

Genz Ryan offers a robust benefits package for HVAC Service Technicians, including 100% employer-paid health and dental insurance, paid vacation, flexible spending accounts, and a solid 401(k) with a match. Additionally, technicians receive a company vehicle, gas card, and ongoing training opportunities to further develop their skills.

Genz Ryan is committed to promoting from within, providing HVAC Service Technicians with opportunities for growth and advancement. With continuous training at our onsite facility, technicians can upscale their skills and progress to higher roles within the company, making it an inviting environment for career development.

When answering this question, provide specific examples of the types of systems you've worked on, any specific brands you're familiar with, and details about the kinds of repairs or installations you've handled. Highlight any challenges you've overcome or notable successes like satisfied customers or efficient repairs.

Share your step-by-step process for troubleshooting HVAC issues, including any diagnostic tools you use and the importance of customer communication during the process. Discuss how you ensure that you cover all potential issues before settling on a diagnosis.

Discuss specific safety measures that you take while on the job such as wearing personal protective equipment, ensuring power is turned off before beginning work, and understanding proper ventilation requirements. This showcases your commitment to maintaining safety standards.

It's important to demonstrate empathy and transparency in these discussions. You might explain your approach which includes clearly breaking down the issues, presenting various options that may fit the customer's budget, and ensuring they feel informed about the decision they make.

Discuss your methods for staying current, such as attending training sessions, reading industry publications, or participating in online communities. Share any certifications you’ve recently obtained or training courses you’ve taken, which reflects your commitment to professional growth.

Talk about soft skills such as communication and teamwork, alongside technical skills. Emphasize the balance between technical know-how and the ability to connect with customers to deliver an exceptional service experience.

Share a specific scenario where you faced a difficult diagnosis or repair, the steps you took to analyze the situation, and the ultimate solution you provided. Emphasize your problem-solving skills and the positive outcome for the customer.

Your answer should reflect a passion for helping others and ensuring comfort for families. Express how positive interactions and successful jobs inspire you to perform at your best and how customer feedback has impacted your approach.

Discuss your time management skills and methods for prioritizing workload, such as systems for tracking jobs or focusing on urgent repairs first. Highlight your adaptability in a fast-paced work environment.

Your answer should reflect an understanding of Genz Ryan's values and commitment to customer service. Mention specific attributes of the company that resonate with you, like its family-owned background, team-oriented culture, or outstanding benefits package.