Job details

Customer Success Manager (m/f/d) - Remote

Empower businesses to succeed! At Sastrify, we're transforming how companies manage and procure their software - quickly, efficiently, and with maximum impact. Our mission? To save our clients time and money so they can focus on what truly matters.

Supporting Tech and Procurement teams in buying and managing their software, we deliver best practices and insights and a vast database of benchmarks.

We're thrilled to have secured $32 million in Series B funding, a milestone that fuels our passion for innovation and growth. Joining Sastrify means being part of a fast-paced, forward-thinking team where your work will make a real difference.

Ready to shape the future of SaaS management? Let’s do it together!

You'll be working with Sven Lackinger, our CEO and Co-Founder and our Team Leads Customer Success, Jan Horstkötter and Veronica Largaiolli

We are looking for a driven Customer Success Manager (m/f/d), who is ready to achieve the best results for our customers. You will work directly with and for our customers, supporting them throughout the process with the aim to provide the best customer experience. You will have the chance to play a key role in building up long-term relationships with our customers, to expand your business network and to tackle new challenges in the world of software-as-a-service.

You need to be based either in Germany or Spain.

What you’ll do as our Customer Success Manager (m/f/d)

Drive adoption, utilization, and growth for your portfolio of customers, supporting them in optimizing their SaaS procurement practices through success planning
Consult and enable customers to work successfully with our product by setting up the right processes to find, select, and buy new SaaS tools
Develop and manage long-term relationships with key customers and multiple stakeholders across each company
Surface opportunities to expand existing accounts when it’s right for the customer
Run commercial renewal process end-to-end, looking to retain and upsell accounts.
Partner with our SaaS Procurement Specialists and Product teams to solve customer requests and deliver value
Analyze and detect risks early in the customer journey, and drive an action plan for impactful resolution
Develop product expertise, providing the best customer training and helping to discover aspects of the product align with their desired outcomes

You have gained a university degree in the field of Business Administration, Economics, IT or in a similar discipline
You have 2+ years of experience in Customer Success, Account management, Sales or Strategic consulting
Experience in B2B SaaS and/or procurement experience is a strong plus
You are highly adaptable, able to work in a fast-paced and ever changing environment
You possess strong interpersonal skills and experience building strong relationships - internally and externally (C-level)
You are a self-motivated and proactive team player who is able to prioritize your book of business
You have a drive for action and delivering customer outcomes!
You have outstanding written and oral ability in German and English
Experience working with Gainsight is a plus
You thrive working remotely (we don't have an office)

Build strong technical and market expertise in the high-growing SaaS market
Full responsibility from day one
Work with our amazing international team (we have Sastronauts from 30+ different nationalities)
Fully remote (you can work from anywhere)
30 days of vacation
Flexible working hours
Learning budget
State-of-the-art equipment and equipment budget
In-person Gatherings
Virtual team events
Mental health support via Nilo.health

The Talent Acquisition Manager for this role is Claudia Korenko . Feel free to reach out to her with any questions!

As an equal employment opportunity employer, Sastrify is committed to promoting an inclusive work environment. We want all of our employees to feel valued, appreciated, and free to be who they are at work, regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

What You Should Know About Customer Success Manager (m/f/d) - Remote, Sastrify

At Sastrify, we believe in empowering businesses to succeed by transforming how they manage and procure their software. As a Customer Success Manager (m/f/d), you will play a pivotal role in this mission, ensuring that our clients not only adopt our solutions but thrive using them. Your goal will be to develop long-lasting relationships with our customers, helping them navigate their SaaS procurement to gain maximum value. You’ll collaborate closely with our talented teams, including our CEO Sven Lackinger, and Customer Success Team Leads Jan Horstkötter and Veronica Largaiolli, to drive adoption and optimize procurement practices. You’ll have the chance to consult with clients, identify opportunities for growth, and run the renewal process for their accounts. We're looking for someone with a proactive mindset who thrives in a dynamic environment and possesses strong interpersonal skills. A university degree in Business Administration, Economics, or a similar field, plus at least two years of experience in Customer Success or Account Management, is essential. Experience in B2B SaaS will give you an added edge. Here's the cherry on top: this is a fully remote position! Enjoy perks like 30 days of vacation, flexible working hours, and a learning budget—all while working with an amazing international team. Ready to help shape the future of SaaS management with us? Let’s get started!

Frequently Asked Questions (FAQs) for Customer Success Manager (m/f/d) - Remote Role at Sastrify

What are the responsibilities of a Customer Success Manager at Sastrify?

As a Customer Success Manager (m/f/d) at Sastrify, your responsibilities include driving adoption and growth for your customers, consulting on their SaaS procurement processes, and managing long-term relationships. You’ll identify opportunities for account expansion and handle the renewal process end-to-end to ensure customer retention and satisfaction. Your role will require you to partner with our SaaS Procurement Specialists and Product teams to address customer requests effectively.