Solar Customer Experience Specialist - Bilingual

The Bilingual Customer Experience Specialist at PosiGen involves engaging with customers regarding their inquiries on system performance and maintenance, handling both incoming and outbound calls, and ensuring compliance with company and regulatory policies. This role focuses on delivering excellent customer service and achieving revenue targets.

To apply for the Bilingual Customer Experience Specialist position at PosiGen, you should have at least two years of customer service experience, be bilingual in Spanish, and possess strong written and verbal communication skills. Previous solar experience and familiarity with Salesforce are also beneficial.

PosiGen offers an attractive benefits package for Bilingual Customer Experience Specialists, including health, dental, and vision insurance, paid time off, a 401k plan, FMLA benefits, and ten paid holidays. Such benefits ensure a balanced work-life experience for employees.

As a Bilingual Customer Experience Specialist at PosiGen, you can expect a dynamic and collaborative work environment at our new corporate office in Houston, Texas. You will be part of a team that values customer service excellence and supports one another in achieving our goals.

The Bilingual Customer Experience Specialist position at PosiGen includes hourly compensation accompanied by a commission structure. This means that in addition to your base pay, you will have opportunities to earn extra income based on your performance towards set revenue goals.

While previous experience in the solar industry is beneficial for the Bilingual Customer Experience Specialist position at PosiGen, it is not a strict requirement. Having a strong customer service background is crucial, and many skills can be learned on the job.

The physical demands of the Bilingual Customer Experience Specialist role at PosiGen include regular communication, standing, walking, and the occasional lifting of objects up to 25 pounds. It is important to be adaptable and capable of performing tasks efficiently in a busy environment.

To handle a customer complaint effectively, I would first listen attentively to understand their concerns, acknowledge their feelings, and assure them that I will resolve the issue. I would then ask clarifying questions to gather details and offer a solution based on company policy. Following up after the call would also be a key step.

In my previous roles, I've interacted with a diverse range of customers, including bilingual ones. I ensure communication is clear and friendly, adapting my language to make them feel comfortable. My goal is to provide the best possible service regardless of the customer's background.

Absolutely! In my last position, I implemented a technique for managing my time and focusing on customer needs efficiently. I consistently met my call objectives by prioritizing issues. As a result, this helped improve customer satisfaction scores significantly, leading to recognition from management.

Staying motivated during busy shifts involves setting small goals, taking short breaks, and maintaining a positive mindset. I also remind myself that every customer interaction is an opportunity to impact someone positively, which keeps my energy up!

I make it a point to regularly review and familiarize myself with company policies. During calls, I stay focused on providing accurate information and ensure that I am following required procedures. If I am ever unsure about something, I don't hesitate to consult a supervisor for guidance.

I am familiar with Salesforce, which I believe will help manage customer interactions efficiently. Additionally, I have extensive experience with Google Workspace for document management, collaboration, and communication, leading to organized workflows.

When faced with multiple calls, I prioritize based on urgency and the type of inquiry. I maintain a system that allows me to address urgent complaints first while effectively managing waiting time for other callers to ensure everyone feels valued.

Empathy in customer service is critical. It allows me to connect with customers on a personal level, understand their concerns better, and provide individualized solutions that address not just the issue but their emotional response as well. It builds trust and enhances the overall customer experience.

In such a situation, I would first reassure the customer that I am here to help. I would then ask clarifying questions to gather more context before seeking help or referring to company resources to find the correct information. Transparency is key in building trust.

I am drawn to PosiGen because of its commitment to making solar energy accessible for all. I want to be part of a mission that aligns with my values regarding sustainability and customer service excellence. I believe my skills will contribute positively to your team.