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Strategic Account Manager (Automotive)

At Scale, we are looking for a Strategic Account Manager to maintain and expand relationships with our key autonomous driving customers. This role directly impacts customer satisfaction and revenue growth.

Skills

  • Strong communication skills
  • Project management skills
  • Sales process expertise
  • Ability to build consultative relationships

Responsibilities

  • Own and drive overall relationship with autonomous driving customers.
  • Develop and execute comprehensive account strategy.
  • Ensure customer satisfaction and create mutual close plans.
  • Work collaboratively with operations, engineering, and product teams.
  • Identify and close opportunities for customer retention and growth.

Education

  • Bachelor's degree or equivalent experience

Benefits

  • Comprehensive health, dental, and vision coverage
  • Retirement benefits
  • Learning and development stipend
  • Generous PTO
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$157500 / YEARLY (est.)
min
max
$140000K
$175000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Strategic Account Manager (Automotive), Scale AI

Looking to take your career to the next level in the automotive industry? Join Scale as a Strategic Account Manager (Automotive)! In this exciting role, you'll work closely with our Director of GTM for the Autonomous Vehicle vertical, ensuring that we maintain and expand our relationships with key clients in the autonomous driving sector. You'll be at the forefront of driving revenue growth while increasing customer satisfaction by understanding their unique needs and challenges. By engaging with executive stakeholders across various business units, you'll be aligning strategies with our internal teams and providing the voice of the customer. Your extensive customer management experience—preferably over 8 years—will be crucial as you build strong relationships and drive successful account strategies. If you thrive in a fast-paced environment, possess excellent communication skills, and have a knack for fostering consultative relationships, we'd love to meet you. With Scale, you're not just filling a role; you're joining a mission to revolutionize AI and transform industries. Let’s make the future of autonomous vehicles a reality together!

Frequently Asked Questions (FAQs) for Strategic Account Manager (Automotive) Role at Scale AI
What are the main responsibilities of a Strategic Account Manager (Automotive) at Scale?

As a Strategic Account Manager (Automotive) at Scale, you will own the overall relationships with our most complex customers in the autonomous driving ecosystem. Your primary responsibilities include driving revenue growth, conducting customer satisfaction assessments, collaborating with internal stakeholders on account strategies, and influencing partners. You'll also engage across multiple business units, ensuring that your customer's voice is well-represented within the organization.

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What qualifications do I need to become a Strategic Account Manager (Automotive) at Scale?

To qualify for the Strategic Account Manager (Automotive) role at Scale, you should have a minimum of 8 years of enterprise customer management experience, along with at least 2 years in selling complex technical solutions. Having a proven track record of closing deals ranging from $500K to $5M+ will set you apart. Excellent communication skills, strong sales process knowledge, and technical background are also highly valued.

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How does Scale measure success for the Strategic Account Manager (Automotive)?

Success for a Strategic Account Manager (Automotive) at Scale is measured through the growth and retention of our strategic autonomous vehicle customers. Key performance indicators include achieving revenue targets, customer satisfaction scores, and the effectiveness of account strategies implemented. Building strong consultative relationships also plays a pivotal role in determining your success in this role.

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What kind of team will I be working with as a Strategic Account Manager (Automotive) at Scale?

As a Strategic Account Manager (Automotive) at Scale, you will collaborate with a diverse team that includes operations, engineering, and product teams. You’ll work alongside cross-functional teams, ensuring that everyone is aligned on customer needs and how to best serve them. This collaborative environment aims to leverage each team member’s expertise to meet client objectives effectively.

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What kind of growth opportunities does Scale offer to Strategic Account Managers (Automotive)?

At Scale, Strategic Account Managers (Automotive) are provided with numerous growth opportunities, including potential leadership roles within the GTM team, professional development through training and seminars, and the chance to lead innovative projects that enhance our customer relationships. The dynamic nature of our work environment allows for continuous learning and skill enhancement to ensure your career progresses.

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Common Interview Questions for Strategic Account Manager (Automotive)
Can you describe your experience with managing strategic accounts?

When answering this question, focus on specific accounts you've managed. Describe the unique challenges you faced and how your strategies led to successful outcomes. Highlight examples of how you developed relationships with executive stakeholders and drove renewals or upsell opportunities.

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What strategies do you use to ensure customer satisfaction?

Discuss methodologies like regular feedback loops, personalized communication, and proactive problem-solving strategies. Share specific examples where your approach directly improved customer satisfaction and relation retention.

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How do you approach developing account strategies?

Mention your data-driven approach to analyze customer behaviors and needs. Discuss collaboration with internal teams to craft tailored strategies that align with both customer goals and business objectives, emphasizing your experience with successful implementations.

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Can you provide an example of how you've closed a complex deal?

Share a detailed story that outlines the complexity of the deal, the stakeholders involved, and the strategy you employed to navigate challenges. Highlight the negotiation tactics and the final outcomes, emphasizing skills such as communication and persistence.

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What tools do you use for managing accounts effectively?

Be prepared to discuss CRM tools, such as Salesforce, and any project management software you are familiar with. Emphasize how these tools have enhanced your ability to track customer interactions, manage tasks, and collaborate with team members.

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How do you keep yourself updated on industry trends?

Discuss methods like attending conferences, participating in webinars, subscribing to relevant publications, and engaging in networking opportunities. Stress your commitment to continuous learning and how this knowledge has benefited your previous roles.

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How would you handle a challenging customer situation?

Provide a strategy that includes empathetic listening, understanding the customer’s perspective, and remaining solution-focused. Share examples from your past experience where you successfully navigated difficult situations, showcasing your conflict resolution skills.

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What motivates you in your work?

Share personal motivators, such as achieving targets, building lasting relationships, and making a tangible impact in your field. Relate your answer back to the role, mentioning how contributing to the AI and automotive industries excites you.

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Describe a time when you had to influence a team decision.

Outline a situation where your input led to a significant outcome. Detail how you gathered data, presented your arguments, and used persuasive communication to influence your colleagues. This showcases your leadership and teamwork skills.

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What do you think are the biggest challenges facing the autonomous vehicle industry today?

Show your understanding of the market by mentioning challenges like regulatory hurdles, technology adoption rates, or consumer trust. Discuss how these challenges can be approached and addressed in partnerships between companies like Scale and their clients.

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Scale accelerates AI development by providing the data infrastructure for AI. Its data-centric platform manages the entire ML lifecycle, from data annotation and curation to model testing and evaluation, enabling any organization - from the world'...

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TEAM SIZE
SALARY RANGE
$140,000/yr - $175,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 8, 2025

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