Scaled Accounts Customer Success Manager

About Coda

Coda started with an observation: In a world full of applications, why do documents and spreadsheets still run everything? And why haven't they been meaningfully updated in over 50 years? Coda is a new doc that's familiar and flexible like the documents you're used to, but comes with building blocks you can combine to create docs as powerful as apps. It's a big product with an even bigger mission. And we need your help to spread the word! We're backed by some of the Valley's leading venture capitalists, and have assembled a world-class team across offices in San Francisco, Mountain View, and Seattle, and remote employees all over the US. In fact, all our jobs are open in any location across the US. Here's a quick overview of what we do.

About the Role

We are looking for a Scaled Accounts Customer Success Manager (CSM) to work with our fastest-growing segment of early stage SMB and Commercial customers. In this role, you'll work alongside our customers, combining your Coda know-how with your understanding of your client’s needs, to build solutions that solve their business problems and delight them. It’s a scaled role, so you’ll work with a larger volume of clients than a named (”one-to-one”) CSM, to broaden Coda knowledge across a variety of clients and industries.

Responsibilities:

• Solve client problems using Coda: Help our fast-growing customers transform their workflow from messy spreadsheets and mis-fitted tools into elegant Coda docs / apps that are built for their unique way of doing things. Help teams be successful in building a new, sticky, and valuable use case in Coda
• Balance work across a portfolio of companies: You’ll work with a variety of customers during their lifecycle of Coda adoption, providing support to many without over-extending yourself. To that end, a balance approach that scales - with email campaigns, one-to-many webinars, and clear guidelines - will be critical
• Grow usage within your portfolio of companies: Your primary goal is to grow usage and adoption with the clients you work with - not necessarily to convert or upsell them (you’ll work with Account Executives to partner on that goal)
• Advocate throughout implementation: Thoughtfully position Coda in every interaction with the client, highlighting the benefits relevant to different use-cases
• Work closely with the Sales Team: You’ll partner sales to ensure customer happiness and retention
• Bring customer feedback to the Product Team: You’ll have the opportunity to bring the voice of our customers to Product Managers, Designer, and Engineers to improve Coda's features and functionality

Requirements:

• You have owned and deepened client relationships
• You are more on the 'technical' side of sales and account management, you're the person your peers would go to to build complex models or implement a technical product
• Deep familiarity with Excel and/or common workplace productivity tools
• Experience working alongside sales and account management teams to develop solutions for clients

How we care for our Codans!

Starting on your first day of employment, Coda offers a wide range of benefits and perks that support eligible employees and their family members. Some of our benefits include:

• Medical, Dental, Vision and Life Insurance
• 401k
• Optional Remote or in-office work
• Commuter Benefits
• Cell & Internet Subsidy
• Lunch Subsidy
• Fitness Subsidy
• Parental Leave
• Annual Educational Stipend

At Coda, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Coda believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.