Engagement Manager - Customer Success

Scaled Foundations is a Redmond, WA start-up building an industry leading platform for development, test, and deployment of robotic AI. Our mission is to enable rapid, robust, and safe deployment of general intelligence for autonomous systems and robotics, aspiring to become the starting point for AI-powered autonomous systems across a diverse set of scenarios and robotics modalities. 

What you’ll be doing: 

We are currently seeking an experienced Engagement Manager to lead our customer-facing  efforts which deploy our technology for real world applications. You will play a pivotal role implementing the customer's GRID platform and seamlessly integrate cutting-edge components across the platform, machine learning, and robotics. The cloud-based (or local) platform will be served and used at a large scale and across multiple robotic domains including air, ground, sub-surface, manipulators, etc. Components will include our SDK, simulation, synthetic environments, and robotics, all deployed to the intended customer environment.
 

You will lead the deployment of GRID to enterprise customers, enabling a robust and scalable development platform for robotics hosted either locally, on customer’s cloud, or on a Scaled Foundations cloud instance as a managed service for the customer.
 

• Interact with customer leadership and technical teams to capture and validate requirements, and create solutions around custom robotic forms and synthetic environments for simulation.

• Collaborate with the internal infrastructure, platform, robot and machine learning teams to ensure seamless integration of frontend and backend components.

• Communicate regularly with Customer teams on current project status as well as product updates.

• Provide feedback to internal development teams of customer inputs for new features and functionality.

• Provide direction to our off-shore Unreal Engine development team as it pertains to custom customer environments.

• Independently drive continuous improvement in performance, scalability, and reliability for the platform which is expected to serve a large user base. 

Minimum Qualifications

• Bachelor’s degree in Computer Science or relevant technical field, or equivalent practical experience.

• 5-10+ years of full-time project or customer management.

• Familiar with game-based development engines (Unity/Unreal), and/or Omniverse, and a variety of other content creation tools.  

• Familiar with scenery creation within a game engine (both geo-specific and fictional environments), and implementation of in-game actors to include animations and physics. 

• Knowledge of Cloud deployment for Azure, AWS, Oracle, or Google Cloud

• Must obtain work authorization in the country of employment at the time of hire, and maintain ongoing work authorization during employment.

Preferred Qualifications

• Some experience with Linux and/or Python.

• Experience with Kubernetes and enabling scalable services across distributed systems.

• Working knowledge of resources needed for workloads like video streaming, and distributed machine learning inference.

• Hands-on experience with Omniverse, IsaacSim, or Unreal Engine.

• Knowledge of Cesium/Google Earth or other GIS tools and content.

• Experience working with sensitive data and adhering to strict security protocols. 

Note: This is a fully in-person role located in the Seattle area but there may be a lower percentage of travel as required.