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Patient Coordinator (Medical Receptionist - Full Time) - Greenwich, Stamford image - Rise Careers
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Patient Coordinator (Medical Receptionist - Full Time) - Greenwich, Stamford

Schweiger Dermatology Group is seeking a full-time Patient Coordinator to effectively manage front office duties and provide exceptional support to patients and providers in a professional and welcoming environment.

Skills

  • Strong communication skills
  • Interpersonal skills
  • Organizational skills
  • Customer service skills
  • Computer proficiency

Responsibilities

  • Handle incoming phone calls and scheduling-related tasks
  • Create a positive phone experience for callers
  • Promote a professional atmosphere for service and care
  • Perform inventory responsibilities
  • Attend all in-house training

Education

  • Healthcare experience preferred
  • Medical receptionist experience preferred

Benefits

  • Medical, Dental, Vision insurance
  • 401K eligibility
  • Company HSA contribution
  • Short Term Disability
  • Employee discounts
To read the complete job description, please click on the ‘Apply’ button
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CEO of Schweiger Dermatology Group
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Eric Schweiger
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What You Should Know About Patient Coordinator (Medical Receptionist - Full Time) - Greenwich, Stamford, Schweiger Dermatology Group

Joining the Schweiger Dermatology Group as a full-time Patient Coordinator, also known as a Medical Receptionist, means becoming an integral part of a leading dermatology practice that's all about enhancing the patient experience! Located in the heart of Greenwich and Stamford, Connecticut, this role is perfect for someone enthusiastic about healthcare and eager to support our doctors and patients. You'll be balancing a variety of front office duties – answering phone calls, managing patient scheduling, and ensuring our clinic runs smoothly. Whether you’re touching base with patients or keeping the waiting area clean and welcoming, your positive energy will set the tone for an exceptional visit. We value dedication and are open to candidates who may not have direct experience but possess a strong interest in healthcare and handy teamwork skills. You’ll need to be flexible and organized, ready to jump on tasks that pop up throughout the day. Don’t worry if you’re new to the field; we provide training, and we’re looking for individuals with strong communication and interpersonal skills. With full-time status comes fantastic benefits like medical and dental coverage, a company-sponsored short-term disability plan, and even a personal holiday for your birthday! At Schweiger Dermatology Group, we foster a supportive and growth-oriented work environment, so if you're passionate about making a difference and ready to grow with us, we encourage you to apply!

Frequently Asked Questions (FAQs) for Patient Coordinator (Medical Receptionist - Full Time) - Greenwich, Stamford Role at Schweiger Dermatology Group
What are the core responsibilities of a Patient Coordinator at Schweiger Dermatology Group?

As a Patient Coordinator at Schweiger Dermatology Group, your main responsibilities include managing incoming phone calls, scheduling appointments, handling online leads, and ensuring a positive experience for each patient. You will also assist in maintaining a professional atmosphere and managing patient flow, while being attentive to the needs of both patients and healthcare providers.

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What qualifications do I need to apply for the Patient Coordinator position at Schweiger Dermatology Group?

To be considered for the Patient Coordinator role at Schweiger Dermatology Group, you should ideally have previous experience in healthcare, particularly as a Medical Receptionist. Familiarity with EMR software and patient scheduling systems is preferred. We also look for strong communication and organizational skills, along with a commitment to providing excellent patient service.

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Is previous medical experience necessary to become a Patient Coordinator at Schweiger Dermatology Group?

While previous medical experience is preferred for the Patient Coordinator position at Schweiger Dermatology Group, it is not strictly required. We value a strong interest in healthcare and the ability to work well in a team. If you have relevant skills such as strong communication and a detail-oriented mindset, we encourage you to apply!

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What types of benefits can I expect as a Patient Coordinator at Schweiger Dermatology Group?

As a full-time Patient Coordinator at Schweiger Dermatology Group, you’ll enjoy a great benefits package that includes medical, dental, and vision insurance, participation in a 401K plan, and company contributions to your HSA. Additionally, you’ll receive an extra personal holiday for your birthday and discounts on Schweiger Dermatology Group's skincare products.

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How does the work schedule look for the Patient Coordinator role at Schweiger Dermatology Group?

In the Patient Coordinator position at Schweiger Dermatology Group, you’ll work a full-time schedule of 30+ hours per week, which includes two days from 6:30 am to 5 pm and three days from 8 am to 4 pm, along with one Saturday a month. Flexibility to cover shifts in a team environment is essential to meet the patients’ needs.

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Common Interview Questions for Patient Coordinator (Medical Receptionist - Full Time) - Greenwich, Stamford
Can you explain your approach to managing patient calls and scheduling appointments as a Patient Coordinator?

When answering patient calls, I focus on creating a warm and welcoming experience by listening actively and responding to their needs. I believe in being organized and using scheduling software efficiently to ensure that each patient is booked appropriately and that I can anticipate any follow-up needs. I would describe my approach as personable and streamlined.

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How do you handle a difficult patient or situation in the front office?

In situations with difficult patients, I prioritize effective communication and empathy. I would listen to their concerns without interruption, acknowledge their feelings, and work collaboratively to resolve any issues. A solution-focused approach helps me ensure that the patient feels heard and respected, maintaining a professional environment.

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What strategies do you use to stay organized in a busy medical office?

Staying organized in a busy medical office requires good time management and prioritization skills. I like to make use of checklists and digital calendar tools to track appointments and updates. Regularly reviewing tasks and setting daily goals helps me maintain focus and ensure that nothing falls through the cracks.

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Describe your experience with Electronic Medical Records (EMR).

I have hands-on experience using EMR systems, which has given me a strong understanding of patient documentation and scheduling. I am comfortable navigating software to enter patient information, update medical records, and retrieve data efficiently – always with a focus on accuracy and confidentiality.

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How would you promote a welcoming environment for patients in the office?

To promote a welcoming environment, I believe in the importance of a friendly demeanor and a tidy waiting area. Greeting each patient warmly upon arrival, ensuring they are comfortable, and keeping communication open are key to making them feel valued. Small gestures, like offering water or making personal connections, can greatly enhance their overall experience.

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What steps do you take to ensure patient privacy and confidentiality?

Ensuring patient privacy is paramount in a medical setting. I strictly adhere to HIPAA guidelines by safeguarding personal information, using discretion when discussing sensitive topics, and ensuring that electronic records are protected with secure passwords and access controls. I also educate patients on their rights to privacy.

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How do you stay updated on the latest practices in medical reception?

I stay updated on the latest practices in medical reception by engaging in continuous education opportunities, attending relevant workshops, and staying active in professional networks. I also make it a point to follow industry news and best practices, ensuring that my approach to patient care and office management is current and effective.

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Why do you want to work for Schweiger Dermatology Group as a Patient Coordinator?

I am drawn to Schweiger Dermatology Group because of its outstanding reputation in dermatology and its commitment to creating an ultimate patient experience. I admire the company’s focus on both patient care and employee development, and I believe I can contribute positively to the team. My goal is to support the mission of delivering top-notch healthcare to every patient.

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What do you think is the most important quality for a Patient Coordinator to possess?

The most important quality for a Patient Coordinator is strong interpersonal skills. The ability to communicate effectively, show empathy, and relate to patients can make a huge difference in their experience. Being approachable and understanding also helps alleviate patient concerns, paving the way for a positive interaction.

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How do you approach inventory management and supply stocking in a medical office?

I take a proactive approach to inventory management by regularly checking supplies and maintaining accurate records. I create organization systems that allow for quick replenishing when stocks run low. My goal is to ensure that everything needed for smooth operations is always readily available, enhancing the overall efficiency of the office.

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Our mission at Schweiger Dermatology Group is to deliver the Ultimate Patient Experience. To achieve this mission we must create the Ultimate Employee Experience.

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Full-time, on-site
DATE POSTED
December 19, 2024

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