Patient Coordinator (Medical Receptionist - Full Time) - Greenwich, Stamford

As a Patient Coordinator at Schweiger Dermatology Group, your main responsibilities include managing incoming phone calls, scheduling appointments, handling online leads, and ensuring a positive experience for each patient. You will also assist in maintaining a professional atmosphere and managing patient flow, while being attentive to the needs of both patients and healthcare providers.

To be considered for the Patient Coordinator role at Schweiger Dermatology Group, you should ideally have previous experience in healthcare, particularly as a Medical Receptionist. Familiarity with EMR software and patient scheduling systems is preferred. We also look for strong communication and organizational skills, along with a commitment to providing excellent patient service.

While previous medical experience is preferred for the Patient Coordinator position at Schweiger Dermatology Group, it is not strictly required. We value a strong interest in healthcare and the ability to work well in a team. If you have relevant skills such as strong communication and a detail-oriented mindset, we encourage you to apply!

As a full-time Patient Coordinator at Schweiger Dermatology Group, you’ll enjoy a great benefits package that includes medical, dental, and vision insurance, participation in a 401K plan, and company contributions to your HSA. Additionally, you’ll receive an extra personal holiday for your birthday and discounts on Schweiger Dermatology Group's skincare products.

In the Patient Coordinator position at Schweiger Dermatology Group, you’ll work a full-time schedule of 30+ hours per week, which includes two days from 6:30 am to 5 pm and three days from 8 am to 4 pm, along with one Saturday a month. Flexibility to cover shifts in a team environment is essential to meet the patients’ needs.

When answering patient calls, I focus on creating a warm and welcoming experience by listening actively and responding to their needs. I believe in being organized and using scheduling software efficiently to ensure that each patient is booked appropriately and that I can anticipate any follow-up needs. I would describe my approach as personable and streamlined.

In situations with difficult patients, I prioritize effective communication and empathy. I would listen to their concerns without interruption, acknowledge their feelings, and work collaboratively to resolve any issues. A solution-focused approach helps me ensure that the patient feels heard and respected, maintaining a professional environment.

Staying organized in a busy medical office requires good time management and prioritization skills. I like to make use of checklists and digital calendar tools to track appointments and updates. Regularly reviewing tasks and setting daily goals helps me maintain focus and ensure that nothing falls through the cracks.

I have hands-on experience using EMR systems, which has given me a strong understanding of patient documentation and scheduling. I am comfortable navigating software to enter patient information, update medical records, and retrieve data efficiently – always with a focus on accuracy and confidentiality.

To promote a welcoming environment, I believe in the importance of a friendly demeanor and a tidy waiting area. Greeting each patient warmly upon arrival, ensuring they are comfortable, and keeping communication open are key to making them feel valued. Small gestures, like offering water or making personal connections, can greatly enhance their overall experience.

Ensuring patient privacy is paramount in a medical setting. I strictly adhere to HIPAA guidelines by safeguarding personal information, using discretion when discussing sensitive topics, and ensuring that electronic records are protected with secure passwords and access controls. I also educate patients on their rights to privacy.

I stay updated on the latest practices in medical reception by engaging in continuous education opportunities, attending relevant workshops, and staying active in professional networks. I also make it a point to follow industry news and best practices, ensuring that my approach to patient care and office management is current and effective.

I am drawn to Schweiger Dermatology Group because of its outstanding reputation in dermatology and its commitment to creating an ultimate patient experience. I admire the company’s focus on both patient care and employee development, and I believe I can contribute positively to the team. My goal is to support the mission of delivering top-notch healthcare to every patient.

The most important quality for a Patient Coordinator is strong interpersonal skills. The ability to communicate effectively, show empathy, and relate to patients can make a huge difference in their experience. Being approachable and understanding also helps alleviate patient concerns, paving the way for a positive interaction.

I take a proactive approach to inventory management by regularly checking supplies and maintaining accurate records. I create organization systems that allow for quick replenishing when stocks run low. My goal is to ensure that everything needed for smooth operations is always readily available, enhancing the overall efficiency of the office.