Patient Coordinator (Medical Receptionist - Full Time) - Hackensack Riverside

As a Patient Coordinator at Schweiger Dermatology Group, you will perform a variety of important tasks including managing incoming calls, scheduling appointments, supporting patients and providers, and maintaining the front office's professionalism. Your role is crucial in promoting a welcoming atmosphere and assisting with patient flow in both Hackensack Riverside and Hackensack offices.

To qualify for the Patient Coordinator position at Schweiger Dermatology Group, candidates should ideally have healthcare experience, preferably in a medical receptionist capacity. Familiarity with EMR software and proficiency in Microsoft Office applications, particularly Word, Excel, and Outlook, is also important. Strong communication, organizational skills, and a dedication to excellent patient service are required.

While prior experience as a medical receptionist or in a healthcare setting is preferred for the Patient Coordinator role at Schweiger Dermatology Group, the company is open to candidates with no experience, as long as they demonstrate a strong interest in healthcare and the ability to work well in a team.

The Patient Coordinator at Schweiger Dermatology Group works full-time, with a schedule of 30+ hours per week. Availability is required between Monday and Friday during business hours from 7 AM to 7 PM, and a flexible approach to covering for team members is essential.

Patient Coordinators at Schweiger Dermatology Group enjoy a range of benefits, including medical, dental, vision coverage, a company HSA contribution, eligibility for 401K, and personal holiday on your birthday. Additionally, employees receive discounts on skincare products and cosmetic services, enhancing the overall work experience.

When dealing with a challenging patient, it's important to remain calm and professional. Listen actively to their concerns, empathize with their situation, and assure them that you are there to help. Providing clear information and maintaining a positive demeanor can often help de-escalate a situation effectively.

In a busy medical office, prioritization is key. I like to start my day by creating a to-do list, categorizing tasks by urgency and importance. I can also adjust priorities throughout the day by paying attention to urgent patient needs and keeping communication open with colleagues for any immediate issues.

I have experience scheduling appointments through various methods, including phone calls, online systems, and direct patient interactions. I ensure to confirm each appointment while being mindful of provider schedules and necessary preparations. I always strive for a seamless experience for the patient.

A Patient Coordinator plays an essential role in the patient experience, acting as the first point of contact. Creating a welcoming and supportive environment is crucial, as is efficiently managing appointment scheduling and facilitating communication between patients and medical staff.

Ensuring patient confidentiality is critical, and I maintain privacy protocols by being discreet in conversations, securing personal information, and ensuring that any documents containing health information are handled appropriately. Constant vigilance about privacy standards helps protect patient confidentiality.

I am familiar with various EMR systems and have used patient scheduling software in previous roles. I also have a strong command of Microsoft Word, Excel, and Outlook which I use for maintaining schedules, creating reports, and corresponding with patients and staff.

Contributing to a positive team environment involves open communication and collaboration with my colleagues. I believe in celebrating team successes, offering help when needed, and maintaining a positive outlook, all of which fosters teamwork and a sense of belonging.

Handling multiple phone calls requires focus and effective time management. I prioritize calls based on urgency and need. Utilizing call waiting features, keeping a notepad handy, and being organized can help manage influx while ensuring that each caller feels valued and attended to.

I am drawn to Schweiger Dermatology Group because of its reputation for creating a positive patient experience and supporting employee growth. The opportunity to work in such a dedicated environment where I can contribute to patient care aligns perfectly with my passion for healthcare.

Schweiger Dermatology Group stands out due to its commitment to both patient satisfaction and employee development. Their extensive resources, patient-centered approach, and recognition as a Great Place to Work reflect their dedication to quality care and a healthy work atmosphere.