Patient Coordinator (Medical Receptionist - Full Time) - Hillsborough - job 1 of 2

As a Patient Coordinator at Schweiger Dermatology Group, you will be responsible for a variety of front office duties including managing incoming phone calls, scheduling patient appointments, and ensuring a welcoming atmosphere for all visitors. Your role is crucial in facilitating effective communication between patients and healthcare providers, helping to streamline processes to enhance the patient experience.

To apply for the Patient Coordinator position at Schweiger Dermatology Group, having healthcare experience is essential, while prior experience as a medical receptionist is preferred. Familiarity with EMR software and patient scheduling systems is a plus, along with strong communication and organizational skills. A passion for patient care and a professional demeanor are also important for this role.

The Patient Coordinator position at Schweiger Dermatology Group requires full-time availability during business hours, which are Monday through Friday from 7 am to 7 pm, with an additional Saturday shift required once a month. Flexibility to assist in a collaborative team environment is necessary, ensuring that all operational needs are met.

Schweiger Dermatology Group is committed to the professional growth of its employees, offering in-house training and continued education opportunities for Patient Coordinators. These initiatives aim to empower our team members with the knowledge and skills needed to excel in their roles and provide outstanding patient care.

Full-time Patient Coordinators at Schweiger Dermatology Group enjoy a robust benefits package that includes medical, dental, and vision coverage starting from the first month after hire. Additional perks such as company-sponsored short-term disability, 401K eligibility, an extra personal holiday for birthdays, and employee discounts on skincare products and cosmetic services make this position even more attractive.

When answering this question, it’s helpful to provide specific examples of your past roles in healthcare settings. Highlight your experience with scheduling, patient interactions, and managing office tasks, emphasizing how these skills will help you excel in the Patient Coordinator position at Schweiger Dermatology Group.

Address this question by sharing a specific instance where you successfully managed a difficult situation. Talk about your approach to staying calm, communicating clearly, and finding a resolution while maintaining a positive patient experience. This proves your problem-solving skills and your commitment to patient care.

List the software tools you have experience with, particularly those relevant to health care like EMR systems and scheduling software. Discuss how you utilized these tools to improve efficiency in your tasks, showcasing your technical skills and readiness for the responsibilities at Schweiger Dermatology Group.

To answer this question, express your admiration for Schweiger Dermatology Group’s commitment to providing the Ultimate Patient Experience. Mention specific aspects of the company culture or values that resonate with you, and relate this back to how you would contribute positively to the team and patient interaction.

Talk about your strategies for organizing tasks effectively, such as using to-do lists or software tools to manage responsibilities. Provide examples of how you have successfully prioritized competing tasks in past roles while ensuring that patient needs are always at the forefront.

Discuss your tactics for maintaining high levels of service during busy times, such as efficient call handling and proactive communication. Offer examples of times you have managed stress effectively while ensuring that every patient feels valued, such as by anticipating needs and addressing them promptly.

Explain how you use various organizational tools and techniques, such as digital calendars, reminders, and checklists to manage your workload. Share specific examples demonstrating how these tools have helped you maintain organization, especially in a role like Patient Coordinator, which relies on attention to detail.

Acknowledge the importance of accuracy in your job. Discuss how you would promptly communicate the mistake to the patient and find a suitable solution, emphasizing your commitment to keeping patient satisfaction a priority while also learning from the experience.

Emphasize the value of teamwork and collaboration in providing high-quality patient care. Give examples of how you've successfully worked with colleagues in the past, highlighting effective communication, support, and a shared commitment to improving the patient experience within a healthcare setting.