Job details

TeleHealth Triage Nurse

At SCP Health, what you do matters

As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why you will love working here:

Strong track record of providing excellent work/life balance
Comprehensive benefits package and competitive compensation
Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

What you'll be doing:

The Triage Nurse-RN is the clinical frontline of the Value-Based Operations team. This position is responsible for answering blended inbound and outbound telephone calls while working in conjunction with the administrative staff to manage patient care.

The Triage Nurse-RN response to incoming telephone calls, voice message and/or text messages regarding clinical issues. The Triage Nurse-RN helps patients make health care decisions regarding the appropriate level of care, managing their general health needs, and answering questions about tests, treatments, procedures, and healthy lifestyle changes. The Triage Nurse-RN will be responsible for utilizing clinical knowledge and the nursing process to quickly identify if one of our standardized clinical protocols is needed in order to safely resolve the needs of the patient.

Use critical thinking skills and respond quickly and professionally under stressful and sometimes emergent situations
Provide clinical assessment and nursing triage to a wide variety of patients across the health continuum and/or health education to culturally diverse populations
Assists in directing patient to the most appropriate level of care
Provide telephonic health information and nursing education
Assists and empowers patients to make better health care decisions
Helps patients to participate in other external programs or resources available to them to improve their health
Work in collaboration with Telehealth providers by referring appropriate patients who may benefit from a virtual care visit
Provide outbound follow-up calls as necessary
All other duties as assigned

Who/What we are looking for:

You have a Nursing Degree (Diploma, ADN, BSN) required
You have an active, unrestricted RN licensure in the state where the candidate resides with the ability to obtain multi-state licensure is required; eNLC preferred or ability to obtain
You have two to four years of clinical experience required
You have hospital experience on medical-surgical, critical care, or inpatient care setting preferred
You have experience in Emergency Room, EMT, or Triage experience
Must be a team player
Excellent verbal and written communication skills with all members of the healthcare team (nurses, physicians, care managers, social workers, etc.)
Understand health insurance, community resources, and other areas associated with coordinating community-based healthcare.
Excellent organizational skills, can prioritize and complete tasks when there are multiple competing priorities.
Decisiveness and attention to details as well as proficiency with technology, including computers, software applications, phone systems, etc.
Knowledge of Hospital Electronic Medical Records (EMRs)
Manage patient information according to HIPPA guidelines
Ability to plan, supervise, and review the work of clinical and non-clinical staff
Ability to work under stressful conditions or irregular hours

To learn more about SCP Health, please visit:
www.scp-health.com

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SCP Health is an Equal Opportunity Employer.

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CEO of SCP Health

Rich DAmaro

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By SCP Health

Our culture of service, dignity, and respectfulness to our team is unparalleled in this industry. Our patients, clinicians, and healthcare partners consistently say the same thing: “You not only deliver great quality care, you do the right thing.”...

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FUNDING

Growth

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Health Care Services & Hospitals

TEAM SIZE