Seasonal Email Campaign Support Staff

Jellyvision is hiring for a Seasonal Email Campaign Support Staff

What we do

Hello! We're the proud parents of ALEX®, an interactive employee communications platform that makes choosing (and using) employee benefits easier and more enjoyable. Our credo is a simple one: be helpful. And we think the best way to achieve that is with a staff that reflects the vast range of ideas, perspectives, and experiences of the millions of people who use our products.

Who we are

Jellyvision is committed to continuous evolution and to fostering a more diverse and inclusive workplace where everyone is welcomed, valued, and respected. It doesn't matter your race, ethnicity, religion, sexual orientation, age, marital status, disability, gender identity, sex, or country of origin...we just want amazing people who are willing to grow along with us.

How you'll help

During our very busy software implementation season, our Custom Solutions team delivers customer-tailored, communications campaigns (emails and texts). These messages are sent on behalf of our customers, to their employees, all about their unique benefits offerings and enrollment procedures in a short period of time. Why so short? There's a small window between when our customers design their employee benefits packages and when these benefits communications must be designed, written, launched, and ultimately in front of our customers' employees. As a Seasonal Benefits Communications Strategist, you will help our Custom Solutions team deliver customized versions of our benefits communications campaigns during their benefit election season. You'll learn the basics of our tools, products, and processes—as well as health care benefits—to support our team in writing, editing, and launching communications campaigns on behalf of our customers. This is a great opportunity if you are excited to learn about how the technology industry leverages best practices from marketing and communications, and uses them to help our customers educate their employees on their benefits and total rewards packages.

Seasonal Email Campaign Support Staff work 40 hours a week, Monday through Friday, from mid-August through mid-November (start and end dates may vary).

This position is budgeted at $25 hourly.

What you'll do

• Use a fundamental level of knowledge of our tools, products, and processes to support the Custom Solutions team in writing, editing, and launching custom communications campaigns for their customers.
• Proactively claim work from shared boards/channels, communicate your progress with the team, and complete the work accurately and on time.
• Update written content to be error-free with a focus on accuracy and the end-user experience.
• Configure internal tools (Jira, Salesforce, Clockify, ActiveCampaign, Google Suite) for our customers and projects.
• Help track progress and internally document campaign milestones and timelines.
• Provide supportive and timely customer service to coworkers.
• Take on other ad-hoc projects to support Custom Solutions.

Experience & skills you'll need

• Email campaign writing experience is strongly desired
• Experience with writing, proofreading, and/or quality assurance
• Strong attention to detail—can spot errors in spelling, grammar, and punctuation
• Strong problem-solving skills
• Patience for completing routine tasks
• Ability to quickly learn new technologies and readiness to take on unfamiliar tasks
• Ability to consistently produce high-quality work with a quick turnaround, and follow through on commitments
• Effective communicator, providing clear, timely, and helpful information to others across the team
• Ability to provide excellent customer service; deliver friendly communication, empathy, and willingness to go the extra mile for customers and coworkers alike
• Ability to serve as a customer liaison to understand customer communications needs and translate those into a sensible strategy to drive employee engagement
• Clear sense of ownership of actions, decisions, and failures: you follow through on commitments and take personal responsibility for the quality of your work
• Ability to recognize the common goal and, when appropriate, proactively partner or support others in order to complete tasks
• The drive to accomplish objectives and navigate obstacles; able to seek out resources, seize opportunities, and help coworkers to achieve results
• Experience in marketing and/or the world of employer-offered benefits is a bonus

About remote hiring

This position is eligible for work by a remote employee out of the following states: CA, DC, FL, GA, IL, IN, KY, MA, MI, MN, NE, NM, NY, NC, OH, OR, PA, SC, TX, UT, VA, VT, WA, and WI.

Thanks for your interest in Jellyvision!