UX Design - New Grad

As a New Grad UX Designer at SeatGeek, your responsibilities will include developing a deep understanding of customer needs by collaborating with product managers and engineers. You'll actively participate in experience reviews, refine designs, and ensure that all user experiences are high quality, user-friendly, and solve real problems. This collaborative role is essential in driving long-term business value and enhancing the overall user experience.

To qualify for the New Grad UX Designer position at SeatGeek, you should be a college student expecting to graduate in the spring of 2025. Some UX experience is preferred, along with familiarity with design tools like Figma. Additionally, a passion for understanding customer motivations and the ability to collaborate with a diverse team of individuals are vital for success in this role.

The work environment for the New Grad UX Designer at SeatGeek is hybrid, allowing you to enjoy flexibility while collaborating onsite. You are expected to work from the SeatGeek office in NYC at least 3 days a week, fostering a vibrant atmosphere where ideas flow freely. This combination of remote and in-office work can enhance creativity and teamwork.

SeatGeek offers a variety of exciting perks for the New Grad UX Designer position, including equity stake, unlimited PTO, up to 16 weeks of paid family leave, and a flexible work structure. Additional benefits include a Work From Home stipend, 401(k) matching, health, vision, dental, and life insurance, as well as unique offerings such as $120 per month for tickets to live events and annual subscriptions to music streaming services.

SeatGeek is dedicated to providing equal employment opportunities and embracing diversity within the workplace. The company recognizes the positive attributes that a diverse culture brings and actively welcomes individuals from various backgrounds, experiences, and perspectives. This commitment creates an inclusive environment that not only reflects its values but also contributes to innovative thinking and better solutions for its users.

When discussing your design process in an interview for the New Grad UX Designer role at SeatGeek, outline the stages you follow—research, ideation, prototyping, testing, and iteration. Emphasize how you engage with users to gather feedback and refine your designs. Make sure to include examples of how you've applied each stage in past projects to demonstrate your understanding and commitment to user-centered design.

In responding to this question, mention specific design tools like Figma or Adobe XD. Detail how you've used these tools throughout your design process—such as creating wireframes, hi-fidelity prototypes, or user flows. Discuss any team collaborations, feedback processes, or features you found particularly beneficial in enhancing your designs, showcasing your practical experience.

When asked about your approach to user research, explain how you prioritize understanding the target audience's needs and pain points. Describe the methods you used, such as surveys, interviews, or usability tests, and how these insights influenced your design decisions. Emphasize a real-life example where user feedback led to significant changes in your project.

In answering this question, select a specific example involving a design challenge, such as meeting a tight deadline or addressing conflicting stakeholder feedback. Discuss how you analyzed the situation, engaged with your team for insights, and iterated on your designs. Focus on the steps you took and the final outcome, highlighting your problem-solving skills and resilience.

When discussing how you stay informed about UX design trends, mention relevant resources such as design blogs, online courses, webinars, or conferences you participate in. Highlight any specific strategies you use to incorporate new ideas into your work. This demonstrates your commitment to professional development and passion for evolving UX practices.

Provide an example of a collaborative project where you worked closely with product managers, engineers, or other designers. Highlight your role, how you communicated ideas and feedback, and the tools you used to facilitate collaboration. Evaluating the team's success and your contribution emphasizes your teamwork skills, which are essential in the New Grad UX Designer role.

Reflect on SeatGeek's mission to improve ticketing experiences and its commitment to fandom. Explain your passion for live events and how the company's values align with your own. Share specific aspects of the role or company culture that draw you in, showcasing your genuine interest in contributing to their vision and enhancing user experiences.

When addressing this question, emphasize your open-mindedness and willingness to accept feedback. Discuss a scenario where you received criticism on a design and how you responded positively by iterating on your work or collaborating with your team to find a better solution. This reflects your adaptability and growth mindset, crucial qualities for a New Grad UX Designer.

In responding to this question, convey your grasp of user-centered design principles, including empathy, iteration, and usability testing. Provide examples from your academic experience or projects where you applied these principles effectively. This demonstrates your foundational understanding and commitment to creating user-friendly designs.

When discussing career aspirations as a UX designer, reflect on your commitment to continuous learning and growth within the industry. Share specific goals, such as mastering advanced design tools or leading projects, and how they align with SeatGeek's mission. Highlight your enthusiasm for future opportunities to contribute meaningfully within the organization and to the larger UX community.