Job details

IT Technician

Get a free resume review

At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!

What you get to do:
As an IT support team member, you will:

Perform service transition tasks according to ITIL methodology processes (Asset management, change management, knowledge management-SOP management)
Perform service operation tasks according to ITIL methodology processes (Event management, incident management, problem management, request fulfillment, access management)
Interact professionally with other department and outside vendors
Manage single projects to ensure they are completed on time, on budget, and according to the customer’s request.
Interact with corporate IT and vendors to isolate and repair software and remote troubles calls
Assist users with laptop set up and testing
Assist with troubleshooting logical/physical networking issues
Assist with troubleshooting complex telephony issues
Work with IT team members on event set ups and department moves
Assist with new user network access set up
Assist with repair parts and receiving process

What it takes to succeed:

1-3 years of experience working with PC, Security Systems (CCTV and access control), Telecom, System Support and/or Network experience preferred
High school diploma or equivalent
Working knowledge of Windows, Cisco IOS, and/or Avaya
Excellent written/verbal communication skills and be comfortable speaking over a radio
Basic math skills
Basic analog phone troubleshooting skills
Able to recognize and address service design (according to ITIL methodology processes) concerns; to include service levels, availability management and information/physical security management
Able to lift up to 75 pounds and push/pull up to 150 pounds
Able to climb ladders and be comfortable working at heights up to 100 feet
Comfortable working around fumes/dust/odor
Comfortable working around animals
Able to work in all weather conditions
Available to work varying shifts/hours based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays
Available to support an on-call rotation to assist with after-hours needs

What else is important:

• Must be able to lift, push, pull and/or carry up to 50 lbs.
• Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights, if needed
• Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
• Must be able to work indoors and outdoors, in varying weather, to include extreme heat. Position may be exposed to fumes, dust, odors, and cold/heat temperature extremes Perform cleaning duties, including use of cleaning chemicals
• Work a flexible schedule/hour based on business need, to include opening, mid-, and closing shifts; nights, weekends, and holidays
• Must be flexible in work locations as placement will depend on business needs and career development opportunities

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

FREE park admission
Discounts on park admission tickets and passes for family and friends
Park discounts on food, merchandise, etc.
Scholarship opportunities
Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

Average salary estimate

$45000 / YEARLY (est.)

min

max

$35000K

$55000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About IT Technician, SeaWorld Entertainment

As an IT Technician at SeaWorld Orlando, you'll find a unique opportunity to combine your tech skills with a passion for creating unforgettable experiences. At SeaWorld, we're all about caring for animals and making sure our guests have incredible memories. Your role in the IT department will be vital as you help support our tech infrastructure, keeping everything running smoothly for both staff and visitors. You'll be diving into tasks aligned with ITIL methodologies, handling everything from incident management to asset management. Communicating effectively will be key, as you'll work alongside various departments and vendors to ensure seamless IT operations. Your daily responsibilities will include troubleshooting networking and telephony issues, setting up laptops, and ensuring that the IT services offered meet our high standards and the needs of our guests. If you have 1-3 years of experience in IT support, a knack for problem-solving, and are comfortable working in a bustling environment, this could be the perfect fit for you. Plus, being part of SeaWorld isn't just about work; it’s about contributing to an amazing team and enjoying perks like free park admission and discounts for your friends and family. Join us in being part of something bigger and help us maintain the magic at SeaWorld Orlando!

Frequently Asked Questions (FAQs) for IT Technician Role at SeaWorld Entertainment

What are the main responsibilities of an IT Technician at SeaWorld Orlando?

As an IT Technician at SeaWorld Orlando, your main responsibilities include performing ITIL service transition and operation tasks, troubleshooting network and telephony issues, and providing technical assistance for users' devices. You will work closely with other departments and vendors to ensure that the IT infrastructure supports the park's operations effectively.