Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Regional  Service Support ,Assistant Manager (2 years contract) image - Rise Careers
Job details

Regional Service Support ,Assistant Manager (2 years contract)

Position Summary

Role and Responsibilities

Roles & Responsibilities

Working within the Customer Satisfaction team, the Regional Service Support Assistant manager will be responsible for Service supporting function, monitor and improve service  process in order to maximize efficiency and service cost saving   in South East Asia and Oceania region

Samsung Care Program:

  • Stabilize Samsung Care Program for CE products
  • Enhance automated process by co-working with Subs CS, Subs D2C and HQ
  • Co-work with Business Units to develop new care programs based on market responses
  • Project status monitoring and update weekly

  • Support Samsung Care Program for Mobile products
  • Support Business Units for Care program during a new model launch
  • Expand sales channels to service center including system testing / stabilization

  • Monitor revenue-generated activities from service centers
  • Endless Aisle expansion to all service centers
  • Samsung Care Program revenue and finance posting from service centers

  • Samsung Care  service tracking (Mobile / CE)
  • Monitor Care Plus service request and completion date
  • Analysis and identify cause of delay and setup improvement plan

Repair Cost related on dotcom :

  • Improve customer journey experience of repair cost inquiry
  • Expand repair cost estimator on dotcom to more products / models
  • Ensure all repair cost data on dotcom has been updated for every new model launches
  • Quarterly review if there is any pricing change and update accordingly

B2B Service Support:

  • Guide to Subs of standard B2B process in order to maximize customer satisfaction and align with company policy
  • Co-work with Subs and HQ to enhance B2B process / system to maximize productivities
  • Setup strategy to maintain high performance of B2B service centers

Repair Service in Retail:

  • Co-work with Retails team to setup Basic Repair Service at Samsung Experience Store
  • Setup customer satisfaction program to monitor Retail Repair Service Performance

Dashboard development:

  • Support team for dashboard (Tableau) creation in order to increase team productivity
  • Co-work with HQ to enhanced dashboard based on user requirement

ESG  Support :

  • Monitor service center ESG activities (paperless, Eco Box setup), and  follow up on the utilization rate
  • Monitor Subs scrap process (Product return , parts), follow up on E-Waste regulation with Subs (including payment), Recycling process and results
  • Co-work with ESG PIC & Subs for new project development

Project Management:

  • Leading or participating in ad-hoc projects related to service operation
  • Follow up on task assignment, coordinate with relevant parties
  • Regular update task progress and challenges or opportunities / alternative solution to management

Skills and Qualifications

Job Requirements

  • Preferred Minimum 4-7 years of related to project management or process improvement experience
  • Experience in customer journey program  development and driving project innovation
  • Solid experience in analyzing operational performance data / tableau development  and communicating actionable insights to subsidiaries and management
  • Experience with leading project teams located in different countries remotely is a plus.
  • Experience with SAP is a plus

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
SEC Hybrid 12100 Samsung Blvd, Austin, TX, USA
Posted 3 days ago

Join Samsung Austin Semiconductor as an Engineer II to lead complex projects in a premier semiconductor environment.

SEC Hybrid 12100 Samsung Blvd, Austin, TX, USA
Posted 3 days ago

Join Samsung Electronics America as a Cost Administrator to manage cost efficiency and vendor relations for a groundbreaking semiconductor manufacturing facility.

Join Cassidy as a Technical Customer Success Manager and help customers succeed on our cutting-edge no-code platform.

Photo of the Rise User
Electric Hybrid No location specified
Posted 3 days ago

Lead the product support team at Electric, where we simplify IT for small businesses across the U.S.

fhcsd Hybrid HITEC Center - San Diego, CA
Posted 12 days ago

Join Family Health Centers of San Diego as a Patient Service Representative where your role is pivotal in guiding patients through their healthcare journey.

Photo of the Rise User

Nextech seeks a skilled Implementation Specialist to drive successful client onboarding and training in a fully remote setting.

Be part of Caleb & Brown as a Client Success Specialist and help deliver exceptional service in the cryptocurrency industry.

Photo of the Rise User

Support patient care at St. Luke's as an Infusion Authorization Specialist, managing prior authorizations for specialty medications in a remote role.

Photo of the Rise User
Tiger Fuel Company Hybrid Fredericksburg, Virginia, United States
Posted 2 days ago

We're looking for an energetic Customer Service Representative to join our supportive team at the Fredericksburg Fuel Plant, ensuring excellent service in fuel operations.

Posted 14 days ago

Join Skynet Innovations as an Onsite Support Engineer II and enhance your IT career while providing top-notch technical support to clients.

Photo of the Rise User
Posted 2 days ago

Join Raising Cane’s as a Customer Relations Representative II and help us deliver exceptional service to our valued customers.

Join a compassionate team as a Digital Wellness Support Coordinator, guiding clients to access essential care through flexible remote support.

Photo of the Rise User

Truist seeks a dedicated Brokerage Registered Client Service Associate in Charleston to enhance Financial Advisors' client servicing capabilities.

Photo of the Rise User

Join HMH as an Associate Success Manager to enhance customer engagement and satisfaction in the K-12 education sector.

Posted 9 days ago

Step into the role of Corporate Receptionist at Ridgeline and be the welcoming face of a dynamic tech firm dedicated to innovation and collaboration.

MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 18, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
L
Someone from OH, Englewood just viewed Manager - Talent Acquisition at Lumos
Photo of the Rise User
Someone from OH, Englewood just viewed Senior Director of HR at Consensus
Photo of the Rise User
Someone from OH, Greenfield just viewed Senior Frontend Engineer (React Native) at Cylinder Health
Photo of the Rise User
Someone from OH, Cincinnati just viewed Group Facilitator - Outpatient at Discovery Behavioral Health