Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Regional  Service Support ,Assistant Manager (2 years contract) image - Rise Careers
Job details

Regional Service Support ,Assistant Manager (2 years contract)

Position Summary

Role and Responsibilities

Roles & Responsibilities

Working within the Customer Satisfaction team, the Regional Service Support Assistant manager will be responsible for Service supporting function, monitor and improve service  process in order to maximize efficiency and service cost saving   in South East Asia and Oceania region

Samsung Care Program:

  • Stabilize Samsung Care Program for CE products
  • Enhance automated process by co-working with Subs CS, Subs D2C and HQ
  • Co-work with Business Units to develop new care programs based on market responses
  • Project status monitoring and update weekly

  • Support Samsung Care Program for Mobile products
  • Support Business Units for Care program during a new model launch
  • Expand sales channels to service center including system testing / stabilization

  • Monitor revenue-generated activities from service centers
  • Endless Aisle expansion to all service centers
  • Samsung Care Program revenue and finance posting from service centers

  • Samsung Care  service tracking (Mobile / CE)
  • Monitor Care Plus service request and completion date
  • Analysis and identify cause of delay and setup improvement plan

Repair Cost related on dotcom :

  • Improve customer journey experience of repair cost inquiry
  • Expand repair cost estimator on dotcom to more products / models
  • Ensure all repair cost data on dotcom has been updated for every new model launches
  • Quarterly review if there is any pricing change and update accordingly

B2B Service Support:

  • Guide to Subs of standard B2B process in order to maximize customer satisfaction and align with company policy
  • Co-work with Subs and HQ to enhance B2B process / system to maximize productivities
  • Setup strategy to maintain high performance of B2B service centers

Repair Service in Retail:

  • Co-work with Retails team to setup Basic Repair Service at Samsung Experience Store
  • Setup customer satisfaction program to monitor Retail Repair Service Performance

Dashboard development:

  • Support team for dashboard (Tableau) creation in order to increase team productivity
  • Co-work with HQ to enhanced dashboard based on user requirement

ESG  Support :

  • Monitor service center ESG activities (paperless, Eco Box setup), and  follow up on the utilization rate
  • Monitor Subs scrap process (Product return , parts), follow up on E-Waste regulation with Subs (including payment), Recycling process and results
  • Co-work with ESG PIC & Subs for new project development

Project Management:

  • Leading or participating in ad-hoc projects related to service operation
  • Follow up on task assignment, coordinate with relevant parties
  • Regular update task progress and challenges or opportunities / alternative solution to management

Skills and Qualifications

Job Requirements

  • Preferred Minimum 4-7 years of related to project management or process improvement experience
  • Experience in customer journey program  development and driving project innovation
  • Solid experience in analyzing operational performance data / tableau development  and communicating actionable insights to subsidiaries and management
  • Experience with leading project teams located in different countries remotely is a plus.
  • Experience with SAP is a plus

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
SEC Hybrid One Pennsylvania Plaza, 26th Floor, New York, NY, USA
Posted 7 days ago

Join Samsung Ads as a Customer Success Manager to support sales initiatives and ensure client satisfaction in a dynamic advertising landscape.

SEC Hybrid 12100 Samsung Blvd, Austin, TX, USA
Posted 7 days ago

Lead Samsung's Ultra-Pure Water Engineering team in Austin, ensuring quality water supply and promoting operational excellence.

Photo of the Rise User
Posted 8 days ago

Drive impactful customer support strategies at Kaseya, a leader in IT management solutions, and elevate operational efficiency across global teams.

Posted 11 days ago

Lithia & Driveway is on the hunt for a proactive Website Support Specialist to support their network of dealership websites and enhance their digital presence.

Posted 14 days ago

Join Dignity Health in a vital role as a Unit Secretary, contributing to efficient patient care and hospital operations.

Photo of the Rise User

Become a part of our supportive team as a Work Anywhere Customer Service Representative, ensuring top-notch service from the comfort of your home.

Photo of the Rise User

Sedgwick invites enthusiastic candidates to join as Workers Compensation Claims Associates in a hybrid work setting, offering career growth and impactful work in a collaborative environment.

Photo of the Rise User
Posted 8 days ago

Join CVS Health as a Patient Relations Analyst and help patients navigate their Medicare options while providing exceptional support and care.

Support clients with Social Security disability claim applications by gathering and verifying required information for a leading medical evidence services company.

Photo of the Rise User
Posted 10 days ago

Become a vital part of BankOnBuffalo as a Universal Associate, where your positive energy will lead to positive outcomes for our clients.

Photo of the Rise User
MikMak Hybrid Chicago, Illinois, United States
Posted 9 days ago

Join MikMak as an Enterprise Customer Success Manager to drive customer engagement and value for leading brands and publishers.

Photo of the Rise User

Join Rothy's as a Retail Ambassador and help create a unique customer experience at their Topanga store, while promoting sustainable fashion.

Photo of the Rise User

Bloomingdale's is looking for a Client Specialist to deliver exceptional service and drive sales in the Women's Ready to Wear department.

Photo of the Rise User
Micro Precision Calibration Hybrid Grass Valley, California, United States
Posted 2 days ago

An opportunity to join Micro Precision as a Customer Service Representative, delivering exceptional support and problem resolution to customers in Grass Valley, CA.

Photo of the Rise User
Coinbase Hybrid San Francisco, California, United States
Posted 4 days ago
Inclusive & Diverse
Collaboration over Competition
Growth & Learning
Mission Driven
Transparent & Candid

Join Coinbase as a Customer Success Agent II and help shape the future of financial freedom through exceptional customer support.

MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 18, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
I
Someone from OH, Amherst just viewed Data Scientist at Integrated Modern Engineering
Photo of the Rise User
Someone from OH, Cleveland just viewed Art Director, JA at Signet Jewelers
I
Someone from OH, Ravenna just viewed Social Media Manager at IBMC