Customer Experience Executive (Hybrid Working)

About SEEK Asia

SEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia. SEEK has been helping people live more fulfilling and productive working lives and helping organisations succeed for over 25 years.

Founded and headquartered in Melbourne, Australia, SEEK has grown into a multinational technology company with over 3,300 employees and is listed on the Australian Securities Exchange.

SEEK’s presence spans Australia, New Zealand, Hong Kong, Indonesia, Malaysia, the Philippines, Singapore and Thailand. Additionally, SEEK has minority investments in employment marketplaces in China, South Korea and Bangladesh.

SEEK develops and applies innovative data and technology tools to facilitate high-quality matching and improve reliability of marketplace information.

In 2021, 2022, 2023 and 2024, SEEK was recognised as one of Australia’s Top Ten Places to Work in Technology in the AFR BOSS Best Places to Work awards. SEEK was also named a 5-Star Employer of Choice by HRD Asia in 2024 and won four accolades at TalentCorp’s Life at Work Awards 2023 in Malaysia.

Our Culture

At SEEK we really value our culture and the way we work together to get stuff done. You will work with a group of hard-working, fun and caring people who will support you to have a successful and fulfilling career at SEEK.

Our dedication to fostering a work environment where people feel like they're making a difference every single day has helped us maintain being a leading job portal and Asia’ preferred destination for job seekers and organization. In other words, people like to come here – and we're proud of that!

The Role

Reporting to the Customer Experience Manager, this is a pivotal role which involves working closely with our customers to drive behavioural change, adoption and sustainable growth of product usage within our customer segments. Your role is therefore crucial for our business purpose to help our customers succeed.

Based in the Malaysia office, you will collaborate closely with Sales and the wider Customer Success team, and more broadly with other country teams.

Your understanding of recruitment systems and processes will enable you to position yourself as a trusted advisor to clients, educating them on our products and assisting them in their needs.

Using data, you will draw insight on client performance and identify where there is opportunity to drive further product adoption or remove retention risk. This role is a key channel of feeding client insights back into SEEK. In this role, you will also be making valuable contributions to customers through your insights and engagement.

Key Accountabilities Include

• Use your analytical skills to identify target clients, then work on the right engagement plans to drive product adoption and usage, and handle any risks.
• Understand the key drivers of behavioural change and implement webinars or calls for the customer, in line with business strategic priorities.
• Work closely with the client to identify their sourcing needs.
• Continuously maintain a deep understanding of our product solutions to be the subject matter expert for our clients.
• Manage customer satisfaction throughout the customer life cycle.

Essential Skills, Experience and Competencies

• Passion and addiction with our customers and solving for their needs: have a natural knack for customer service.
• Proven track record of building and managing strong client relationships via telephone or online tools.
• Ability to manage high call volume daily.
• Good communication skills, with the ability to influence & drive behavioural change.
• Good analytical skills.

Are you ready to embrace this exciting challenge and be part of something that truly matters? We encourage you to apply today. Join us at SEEK and help shape the future of recruitment in Asia!