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Customer Success Manager

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Customer Success Manager (CSM) drives customer retention, growth, and value realization. Acting as a trusted advisor, the CSM champions customer needs, ensuring alignment with business goals while fostering strong internal and external relationships. This role is critical to maximizing renewals and expansion within Seeq’s customer base.

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following:

Developing and executing success plans that align with customer strategic initiatives.

Lead quarterly customer success reviews to highlight achievements and refine priorities.

Driving adoption and engagement through onboarding, training promotion, user forums, and regular touchpoints.

Owning the renewal process, ensuring customer retention and value delivery.

Collaborating with Sales, Product, Training, and Support to anticipate and meet customer needs.

Addressing customer roadblocks, escalating as needed to support and development teams.

Identifying and advocating for feature enhancements based on customer needs.

Expanding customer relationships across sites, business units, and partner organizations.

5+ years in a customer-facing B2B SaaS role or an engineering position within process manufacturing or power generation.

Experience engaging senior directors or above and stakeholders in Fortune 500 companies.

Strong data-driven approach to customer health and account strategy.

Expertise in IT/OT priorities, industrial analytics, and digital transformation.

Proven ability to own renewals, build account plans, and drive expansion.

This role requires a proactive, strategic thinker passionate about customer success and a deep understanding of enterprise SaaS within industrial environments.

About Seeq

Seeq is a remote-first (only) company founded by serial entrepreneurs. Our executive team and board of directors have extensive experience with successful startup ventures in high-growth environments.

We are founded on the idea that companies need better solutions for quickly and easily getting business insight from their industrial process data. Our mission is to provide software and services that convert that data into meaningful information that the business can use to improve profitability.

We have a wonderful, kind-hearted, talented team that loves to collaborate, lead by example, and exceed our customers’ expectations. We are certified as a great place to work, an emerging startup, the Technology Fast 500, and Inc. Magazine's Best Places to Work.

The Perks of Working at Seeq

Competitive salary plus equity incentives

$150,000 - $180,000 USD base salary

Benefits:

12-week paid Seeq family leave
Unlimited PTO
Internet and mobile phone reimbursements
Medical benefits
Group term life insurance
Short-term and long-term disability insurance pre-tax benefits
Voluntary vision and dental (ortho)
Vacation bonus program
Employee Assistance Program
Generous home office allowance
The best co-workers (we've analyzed the data, so we know it's true.)
Pet-friendly workspace (your dog will be so happy to have you home)
You love your job!

Seeq provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

You must be authorized to work in the country in which you reside. Seeq does not sponsor US F1 or H-1B work visas.

Average salary estimate

$165000 / YEARLY (est.)

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$150000K

$180000K

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What You Should Know About Customer Success Manager, Seeq

At Seeq, we're on the lookout for a dedicated Customer Success Manager who thrives on building relationships and driving customer satisfaction! As a CSM, your primary goal will be to ensure our clients not only renew their contracts but also gain maximum value from our industrial analytics tools. You’ll act as a trusted advisor, developing success plans tailored to their needs, and leading quarterly reviews to showcase achievements and recalibrate strategies. Your proactive outreach through onboarding, training sessions, and regular check-ins will be key to fostering strong engagement. Collaborating closely with our Sales, Product, and Support teams, you’ll advocate for our clients’ needs and bring their feedback back to the development team. With a strong background in B2B SaaS and experience engaging senior stakeholders, you will excel at navigating complex organizations and ensuring our solutions meet their business goals. Plus, you’ll bring your data-driven expertise to identify health metrics and account strategies. At Seeq, we’re proud of our remote-first culture and the amazing team we’ve built—come help us convert data into actionable insights and create customer success stories together! If you’re passionate about customer engagement and have experience in industrial environments, we’d love to meet you!

Frequently Asked Questions (FAQs) for Customer Success Manager Role at Seeq

What are the main responsibilities of a Customer Success Manager at Seeq?

The Customer Success Manager at Seeq is primarily responsible for driving customer retention and value realization. This includes developing success plans, conducting quarterly customer reviews, and promoting product adoption through training programs and user engagements. The CSM also collaborates with various departments within the company to proactively address customer needs and advocate for enhancements based on client feedback.