Senior Associate IT Support Engineer (Remote-US)

Remote (United States)

#KeepGrowing with Nutrafol

Come grow with us. We’re a growing company. Everything we do, we do to help people grow into the best version of themselves.

As the pioneers of hair wellness, we create natural, clinically effective solutions for hair growth and provide support for people at every step of their hair journey. Our multi-factorial approach targets the root causes of hair thinning using a patented blend of medical-grade botanicals -- and is recommended by over 3,000 physicians and hair professionals for trusted, reliable results.

We never settle, and are continuously challenging existing treatments and methodologies to advance the frontier of hair science. As we help our customers grow, we grow too -- by embracing individuality and differences, leading by example, and empowering ourselves and others with our passion for wellness and innovation.

Keep growing. It’s our mantra. Our commitment to helping anybody and everybody committed to realizing their own potential to grow.

About You

Nutrafol is seeking an IT Support Engineer (Senior Associate) to join the Nutrafol team. You’ll be assisting everyone from brand new employees all the way up to the executive team, while remaining efficient and effective with all of the tools and software they need.

You are comfortable with a broad scope of work, ranging from setting up Macs and PCs, troubleshooting software and hardware, helping team members get connected to various tools and services, standing up new software products and platforms, all while staying organized and efficient from a cost and timing standpoint.

You are a true people person, wanting to help the team however you can, and you are passionate about technology and finding the solutions to problems.

Responsibilities

• Respond to employee issues and tech support requests
• Help employees troubleshoot IT-related problems spanning AV, computer software, mobile devices, network connectivity, G-suite, and more 
• Provide assistance with onboarding of new employees; i.e. setting up computers, accounts, and access to various systems
• Control access to various cloud-based solutions and assist in the procurement of new systems to improve employee satisfaction and efficiency
• Provide oversight and maintenance on tools and systems access and licensing, enforcing standard security principles as defined by the company
• Manage internet/network, virtual or in-person AV, and other systems to keep the organization's tech platforms and communications tools running efficiently
• Procure and manage computers, monitors, and peripheral equipment for all employees and manage efficient reuse of older equipment
• Manage the IT needs and cybersecurity risks for a fully remote workforce across the U.S., while assisting the IT Manager and tech team in iterating on processes and systems, and managing updates as needed

Requirements

• Associate's or Bachelor's degree in Technology, Computer Software, Engineering, and OR equivalent combination of education and IT support experience
• 2+ years experience working in a mixed Mac & PC environment, with experience setting up, configuring, and troubleshooting both families of devices
• Experience managing iOS and Android devices
• Excellent oral communication and writing, as this role requires constant interaction with team members across departments
• Incredibly detail-oriented and organized, managing multiple streams of work at a time with regular disruptions
• Experience working with remote employees and remote logistics 
• Experiencing managing G-Suite in a team/business capacity
• Familiarity with Security & Deployment of SASE tools

Preferred:

• Experience with Kandji
• Experience with JIRA

Nutrafol takes into consideration a wide range of factors in final compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. The listed range is applicable only to the annual base salary and does not include additional perks, benefits, or applicable bonus eligibility comprising the total compensation package.

Salary Range:

$90,000—$100,000 USD

Perks & Benefits

• Fully remote work experience, including a one-time allowance for home office setup
• Comprehensive medical, dental, and vision package, including FSA program
• 401K with 50% match
• Flexible PTO
• Two company-wide wellness breaks every day
• Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
• Monthly wellness stipend
• Monthly work from home stipend
• Monthly cell phone stipend
• Annual learning & development stipend
• Wellness Program, including virtual Wellness Sessions & No-Meeting Wednesdays
• Free meditation app membership (Headspace)
• Free Nutrafol subscription
• Pet insurance and benefit programs

California residents may review our CCPA notice here.