Job details

Senior Client Solutions Manager, Mid-Market

Yext (NYSE: YEXT) helps organizations build digital experiences across any channel on our open and composable platform. The Yext Digital Experience Platform collects and organizes content to deliver AI-led experiences for any organization's customers, employees, or partners. For more than 15 years, thousands of companies worldwide have trusted Yext to create seamless customer experiences at scale across search engines, websites, mobile apps, and hundreds of other digital touchpoints. Learn more at yext.com.

We are looking for Client Solutions Managers to drive adoption and maximize the value of the Yext platform with a strong commitment to learning! You will be responsible for partnering with customers, understanding their priorities and problems, and ensuring that they optimize their Yext investment. Solution Managers play an integral role in our business, working closely with Sales, Solution Engineers, Product Management, and GTM teams.

What You'll Do

Drive retention opportunities into book of business of 20-40 accounts
Be a Trusted Partner
Establish consultative and positive relationships with clients
Be a expert on the Yext platform and products
Communicate regularly with customers to evaluate satisfaction
Elicit client feedback to act as internal advocate for our clients
Drive Adoption & Optimization
Understand client business goals and anticipate future needs to deliver optimal solutions
Drive recurring strategy sessions to ensure client is able to fully adopt Yext and measure success
Conduct quarterly [strategy] reviews and check in points with clients
Deliver Industry Insights & Yext Product Expertise:
Share best practices and industry insights with customers
Share product roadmap with customers and provide recommendations on how best to use or integrate new features
Be an industry leader and provide thought leadership for customers
Identify areas for growth and expansion

What You Have

BA/BS degree or similar college level education
2+ years of experience in a customer facing role
Superior client service and relationship skills
Excitement for learning and development
Phenomenal communication skills
Strong analytical and problem-solving skills
Leadership in developing and delivering world class client presentations
Ability to thrive in a fast pace environment with tight deadlines
Die hard drive to make clients successful

#LI-AE1

The base salary at the time of hire for this position is expected to be between $67,500-$125,000. Pay ranges at Yext are established based on an analysis of salaries for positions with a similar level of accountability and impact in the relevant labor market. Salary levels are expected to change to reflect an employee's job performance (results and impact) over time. Salaries at the time of hire are typically offered in the lower to middle of the above-referenced range in order to provide the opportunity to reflect performance-based increases over time. In addition to base salaries, employees at Yext are typically eligible for a comprehensive package of benefits, and successful candidates may also be eligible for equity (stock) based compensation and/or variable pay programs based on performance relative to goals and targets.

Yext is committed to building an inclusive and diverse culture where every person is seen, heard and valued. We believe in equal employment opportunity and welcome employees and applicants of all races, colors, ethnicities, religions, creeds, national origins, ancestries, genetics, sexes, pregnancy or childbirth, sexual orientations, genders (including gender identity or nonbinary or nonconformity and/or status as a trans individual), ages, physical or mental disabilities, citizenships, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. It is Yext's policy to provide reasonable accommodations to people with disabilities as required by law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.