Senior Community Manager (Remote, Americas EST)

United States (Remote)

This is a remote role for the Eastern timezones of the US, Canada and South America. 

Our Community

We were born from Open Source and it’s in our founding and company DNA. Our job in developer advocacy is just that - to advocate for this community, and nurture the people within it. We operate in a “Big Tent” environment, so our community overlaps heavily with many other related open source communities, such as OpenTelemetry, Prometheus, and Kubernetes.

When they succeed, Grafana does as well. We believe that a big, vibrant, participatory community is how the most innovation happens, and how we grow.

What we are looking for:

Our ideal candidate would be an experienced open source community leader who understands the social landscape and parts of the technical landscape. We're looking for someone who is excited about teaching, coaching, and growing people - and who can help motivate the wider community to contribute and give back.  

If this sounds like you and you stay on top of what's happening in Grafana, observability, telemetry, or distributed systems, we should talk. We strongly encourage under-represented groups to apply.

As a Community manager, you are a community member first, and will help connect developers, SREs, administrators who are building things with Grafana. That starts with things like helping run a champions program, improve our forums, help with swag and other facets, but the big picture is about owning the process of how we get more people involved and contributing. You will participate in events, conferences, meetups, and possibly open source governance as well. A big plus for us is if you already participate meaningfully (in any capacity) in open source communities such as Kubernetes, Prometheus, CNCF, or OpenTelemetry.

We work in the R&D part of the organization, alongside product managers and engineers. The aim of the role is to grow and foster communities of users building cool stuff.

Reporting to the Director of Developer Advocacy, you'll work with an all-remote team of advocates and community support engineers.  This blog post describes a lot of what you will be working on..

The types of things you will be doing include:

• Manage and grow the Grafana Champions program of our best & most valued contributors
• Act as an ally and colleague of external practitioners who are getting started
• Build relationships with people across the community, to support & inspire
• Own the continuous improvement of the forums where Grafana community connection takes place (slack, discourse, and others).

Success in this role is measured by community growth and engagement. In a few months, you’ll have the shape of our community and other allied communities. A few months later, you will have worked on several programs in front of our community, and you will be a key point of contact for members.

In the United States, the Base (OTE for commission positions) compensation range for this role is $152,000 - $183,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

About Grafana Labs: There are more than 950,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include four other open source projects, Grafana Loki (for logs), Grafana Tempo (for traces), Grafana Mimir (for metrics), and Grafana OnCall (for on-call management).

Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.

Equal Opportunity Employer: At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.

We will recruit, train, compensate and promote regardless of race, religion, colour, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organisation and we’re working hard to make sure that’s the foundation of our organisation as we grow.

For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.