Senior Customer Quality Support Representative

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Boeing Commercial Airplanes (BCA) is currently seeking a Senior Customer Quality Support Representative (level D) to support the Customer Airlines through Total Quality program in Everett, WA.

The incumbent will serve as the quality customer interface and assist the customer throughout 767/777/787 production and delivery on complex accounts, tasks and projects.

We are committed to provide our team equal opportunity for growth in a stable work environment. We encourage every teammate to feel empowered to bring their best through creativity, innovation, and diversity as this drives a positive culture through transparency, safety, quality, and respect. Above all, Employees will be provided the opportunity to seek, speak, and listen within the organization which they are encouraged to share externally with each Boeing customer to build balanced work relationships.

Position Responsibilities:

• Quality customer interface and assist the customer throughout production and delivery on complex accounts, tasks and projects.
• Provide product manufacturing and delivery status.
• Facilitate and lead resolution of customer concerns.
• Complete administrative tasks that support customer requirements.
• Engage and lead stakeholders to ensure a positive customer experience.
• Lead in the identification and execution of improvement activities aimed at enhancing the customer experience and increasing efficiency.
• Provide customer orientations around safety, production, delivery processes and the Quality Management System (QMS).
• Coordinate and communicate applicable production records with the customer.
• Proficiency with Microsoft Office such as Power Point, Excel, and Word.

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options.

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

• 3+ years of experience building relationships with customers, program offices, subcontractors, and product organizations
• 3+ years of experience in airplane operational and organizational processes in maintenance operations and/or flight operations
• 3+ years of experience inspecting aircraft/aerospace parts, components, and/or assemblies for conformance with applicable drawings, specifications, quality standards, and manufacturing plans
• 1+ years of experience with giving presentations and public speaking
• Experience working directly with customers to solve complex problems and define requirements

Preferred Qualifications (Desired Skills/Experience):

• 5+ years of experience with aircraft production or maintenance
• Experience interacting with any of the following: Airline customers, Aviation industry associations, Aircraft regulatory officials
• Experience communicating project plans for completion of work scope between multiple customers and resources

Typical Education/Experience:

Education/experience typically acquired through basic education (e.g. High School diploma/GED) and typically 7 or more years' related work experience or an equivalent combination of education and experience (e.g. vocational school/Associate+5 years' related work, Bachelor+2 years' related work, etc.)

Relocation:

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Shift Work Statement:

This position is for 1st shift.

Safety Sensitive:

This is a safety-sensitive position and is subject to Department of Transportation (DOT) random drug and alcohol testing.

Total Rewards:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $90,950- $123,050

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.