Senior Customer Success Solutions Consultant (EMEA)

Company Overview: Job Overview:

About The Job Role

Qualifications:

• Ideally 2 to 4 years of experience in customer-facing roles.
• Experience in working with complex, multi-divisional, multi-geographical customers.
• Strong leadership skills, Strong in SQL & Good Communications skills.
• Impressive executive presence and communication abilities.
• Ability to create structure in ambiguous situations and design effective processes.
• Bias for action.
• Passion for technology and for being a part of a fast-growing SaaS company.
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services).

Responsibilities:

• Delivering and communicating ROI for our clients, throughout the customer life cycle.
• Client Outcomes Manager is expected to work with new and existing Gainsight customers to provide Best practices, Configuration, education, and documentation for long-term customer success with Gainsight.
• Being the trusted partner for the customer on the use-case and product functionality.
• Follow internal processes to improve Customer's Health, Increase retention, Risk Mitigation.
• Conduct periodic business reviews to ensure customers are getting value from Gainsight.
• Understand Gainsight products, their features, functions and recognize how they can be used to solve problems and create solutions for your customers
• Work closely with the customer to define and monitor success criteria metrics.
• Quarterbacking experiences by various cross-functional teams at Gainsight, on behalf of the customer.

• Job Location: Hyderabad

Values & Benefits: Why You’ll Love It Here Your job shouldn’t stand in the way of your happiness—it should be a path to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves. Gainsters love working here for several reasons. Here are a few: - Our Core Values: We are guided by our values on our mission to be living proof you can win in business while being human-first. Learn more here. - Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley. - Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our Gainsters learn, grow and thrive. - Our Teammate Resource Groups: A huge source of pride for Gainsight, these groups are on a mission to put our values into action and make Gainsight a great place to work for all. - Our Wellness Priorities: Monthly Recharge Days that re-energize us. - Our Parody Videos: No explanation needed. Just watch them here! By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a truly human-first company and have loads of fun doing it. Come join us! Thanks for Applying: