Senior Digital Project Manager - Remote

Medable's mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences.

Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.

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  Successfully manages multiple complex clinical trial study projects and high visibility clients, consistently delivering the highest quality software & services with on-time delivery
• Drives continuous improvement efforts associated to process, documentation, systems & more
• Adept at advising others on handling, managing, and mitigating the most complex issues and concerns that might arise from a customer
• Track record of growing other Project Coordinators and Project Managers into higher levels of performance and demonstrated success
• Provides leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones
• Serves as a trusted and effective partner for client, building and maintaining strong partnerships at the company level between Medable and its partners
• Effectively manages all aspects of client digital clinical trial projects inclusive of scope, timelines & budget
• Leads regular client project meetings and effectively communicate & manage project plans, scope, project risks, mitigation strategies and contingency plans to ensure transparency throughout the delivery process.
• In collaboration with internal and client teams, effectively leads the design, configuration, implementation, execution and close out of client projects.
• Leads the gathering and definition of project requirements and ensure associated documentation is complete and accurate and effectively managed through the project life cycle.
• Works closely with digital programming team to ensure project scope & requirements are clear & complete while supporting the configuration & development of digital systems for client projects.
• Effectively delivers digital system demonstrations to client teams in support of design, system testing & system training.
• Leads team in the presentation of study services & training on study specific systems at investigator meetings
• Supports the mentorship & training of new team members
• Contributes to applicable continuous improvement efforts associated to process, documentation, systems & more
• Lead project implementations and product configurations for client accounts
• Develops and maintains strong customer relationships
• Works closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction
• Creates and manages detailed project plans to ensure deliverables are complete on time
• Effectively prioritizes own and workload of self and other team members
• Has in-depth understanding and knowledge of Medable's software and the use cases of Medable's solution in the market
• Helps customers plan and identify the best ways to utilize the software
• Shares knowledge, experience, and information about the industry to other team members
• Educates customers on the capabilities of the software
• Proactively identifies and addresses issues or risks
• Unlocks the full potential of other team members that they work with, and helps them improve all team members performance
• Highly organized and effective in time management, and helps other team members and project coordinators be organized and effective
• Visible and vocal leader for Medable, in Customer Success, across the entire company, and in front of all customers
• A master of demoing and highlighting all of Medable’s product features
• Works closely with cross functional teams to create programs and improve existing programs
• Holds strong relationships with sales, services, and product, among all other teams
• Expert understanding of Medable’s processes and procedures
• Responds without loss of productivity, makes recommendations on how to continue programs to avoid any negative business consequences (missed deadlines etc)
• Proactively educates team on customer success programs, and improves skills to better serve customer needs
• Other duties as assigned

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  6+ years working in Clinical Trial Software Solutions or equivalent experience or;
• 6+ years working in Clinical Trials
• Strategic thinker with sophisticated communication and presentation skills
• Demonstrated experience in managing parallel complex projects and competing priorities
• Strong interpersonal and leadership skills and ability to work cross departmentally
• Build and maintain incredible relationships with customers, where customer is happy and pleased
• Deep understanding of industry and competitive landscape
• Experience in agile projects and GxP compliance and processes
• Proven leader in strategic oversight and process improvement
• Experience leading large cross-functional delivery teams
• Excellent project management skills
• Demonstrated ability to work in areas outside of usual comfort zone and get things done quickly
• Demonstrated excellence with communication in any and all situations and circumstances

Minimum Level of Education:

• Bachelor’s degree in computer science, engineering, management information systems, or related field

Preferred Degree/Certification:

• Master’s degree in business management, computer science, engineering, management information systems, or related field
• Project Management Professional Certification

Software Skills:

• Microsoft Office, Google Suite, Jira, Confluence, Smartsheets, Salesforce
• Visio/Lucid Chart

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Medable, Inc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

U.S. employees and contractors, and International workers with travel to the U.S. must have a willingness and ability to provide proof of completed COVID-19 vaccination prior to start date. All strongly held beliefs, religious, medical, and other legally recognized exemptions regarding vaccination status will be considered.