Senior Director Customer Success - Premier Applied Sciences

PAS business portfolio is growing 23% YoY. We are building depth with key strategic accounts and continuing to build our prospective research portfolio. We need to ensure customer success and retention by demonstrating ROI and value for the services we provide. This position will play a key role in streamlining the focus of customer relations at the account-level through a single role, solely accountable for customer success especially in large scale Improvement Science, Observational and Clinical Trial Research.

This role will draw from the candidate’s deep industry and customer success expertise to ensure high-value study/program delivery.

This role is responsible for developing processes, reporting, presentation materials, and messaging to elevate study/program metrics and inform PAS customers of the value of services provided and ensure study/program deliverables meet customer needs.

This role will work cross-functionally across teams within the PAS business unit on a variety of study/program types, and requires strong leadership and accountability to engage with internal and external senior leadership to drive and direct business objectives.

What we're looking for:

Required Qualifications

Work Experience:

Skills & Experience:

Education:

Relevant Experience to include:

Education:

Master’s Degree preferred.

Employees also receive access to the following benefits:

Premier at a glance:

Employees receive:

Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.

Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, gender, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status, disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply.

Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to or contact Premier Recruiting at 704.816.5200.

Information collected and processed as part of any job application you choose to submit to Premier is subject to Premier’s .