Senior Lead, Product PR & Communications

About the role:

The Senior Lead, Product Communications will be responsible for developing the external product communications strategy and leading execution in support of our growing platform portfolio, focusing on our product suite as well as innovations in core areas such as productivity and AI. The position requires collaborating cross-functionally with multiple teams internally, engaging with senior stakeholders to refine our messaging, and driving Zoom’s position as a tech leader through impactful storytelling.

• Lead and own a proactive product communications strategy to drive awareness of Zoom as a collaboration platform (beyond video-conferencing), differentiate our products in the market and position us as a tech innovator and thought-leader

• Oversee positioning and thought leadership campaigns for our senior product leadership including our Chief Product Officer, CTO, Chief Ecosystem Officer and other senior product experts

• Collaborate with the product marketing team and the communications team to continuously develop and refine our external product messaging, narratives and themes

• Manage and mentor a small team to help them focus on the right priorities and be effective

• Foster and maintain senior-level media relationships on Zoom’s behalf across tech as well as other relevant verticals/topics related to our products (e.g. AI, customer experience, employee engagement/productivity, modern communications)

• Oversee communications for product launches and milestones, major product moments such as our user conference Zoomtopia and drive evergreen stories by inserting Zoom into relevant trends

• Partner closely with corporate communications on key strategic narratives such as the ‘future of work’ and AI; EMEA and APAC PR leads for in-region product announcements

• Manage our external PR agency in their media relations efforts

About you:

• Bachelor's Degree

• Must have extensive tech and product PR experience with strong media relationships and experience directly working with and managing the press

• A creative and driven storyteller who loves crafting messaging from scratch and finding ways to break through the noise with interesting narratives

• 15+ years experience in communications, a mix of agency and corporate in-house technology communications experience preferred

• A thoughtful, empathetic leader with 3+ years experience managing and developing a team

• Experience with B2B companies is preferred. Passion for tech and product is a must

• Experience building consensus among multiple stakeholders and presenting recommendations and strategies to senior management

• Experience driving thought leadership for senior technology executives

• Highly organized but also comfortable working in a fast-paced, shifting environment; a strong collaborator with a positive, solution-oriented attitude

• Excellent writing and editing skills and a strong eye for detail

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Work Styles at Zoom

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Explore Zoom:

• Hear from our leadership team

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• Visit our Blog

• Zoom with us!

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.