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Housekeeper - job 1 of 2

Company Description

Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for maintaining the cleanliness of resident apartments and the common areas of the community.

Job Description

  • General cleaning of resident apartments, hallways and other common areas.
  • Assist in preparing empty apartments for resident move-ins.
  • Ensure resident/guest satisfaction by responding quickly to needs and requests. 
  • You may be asked to help respond to resident emergencies.
  • Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Qualifications

  • No experience? No problem. We will train you.
  • You need to be able to communicate clearly and effectively in English.
  • You possess the ability to make independent decisions when circumstances warrant such action.
  • You have the ability to solve practical problems and deal with variables in situations where only limited standardization exists.
  • You can maintain a positive and friendly demeanor toward the residents and your co-workers.

Additional Information

Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.

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CEO of Senior Lifestyle
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Jon DeLuca
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What You Should Know About Housekeeper, Senior Lifestyle

Join our caring team at Senior Lifestyle as a Housekeeper, where you can truly make a difference in the lives of our residents! Situated at 4801 Pretty Lake Ave, Norfolk, VA, we pride ourselves on creating a warm and welcoming environment. As a Housekeeper, your primary responsibility will be to ensure that our resident apartments and common areas are spotless, reflecting our core values of Hospitality, Excellence, Appreciation, Respect, and Teamwork - or as we like to call it, HEART! You’ll be involved in general cleaning duties including hallways, common areas, and assisting in preparing empty apartments for move-ins. Responding promptly to residents' needs or requests is a significant part of your role, and occasionally, you'll help during emergencies. Don’t worry if you lack experience; we believe in training passionate individuals who are eager to learn. Just bring a clear communication style, problem-solving skills, and a positive attitude to every encounter, and you’ll fit right in. At Senior Lifestyle, we appreciate our team members, offering a comprehensive benefits plan that includes health, dental, vision, retirement options, and more. Let’s make every day brighter together!

Frequently Asked Questions (FAQs) for Housekeeper Role at Senior Lifestyle
What are the primary responsibilities of a Housekeeper at Senior Lifestyle?

As a Housekeeper at Senior Lifestyle, your main responsibilities will include cleaning resident apartments, maintaining common areas, assisting in preparing apartments for new residents, and responding to residents' needs promptly. You’ll play a vital role in ensuring a clean and welcoming environment that aligns with our mission of enriching lives with HEART.

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Do you need prior experience to apply for the Housekeeper position at Senior Lifestyle?

No prior experience is required to apply for the Housekeeper position at Senior Lifestyle. We value passion and dedication, and we are ready to provide training to help you succeed. What matters most is your willingness to learn and provide excellent service to our residents.

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What qualifications do I need to have to be a Housekeeper at Senior Lifestyle?

To become a Housekeeper at Senior Lifestyle, you should be able to effectively communicate in English, demonstrate good problem-solving skills, and maintain a professional demeanor with residents and co-workers. A friendly attitude and the ability to make independent decisions are essential for this role.

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What benefits does Senior Lifestyle offer to Housekeepers?

Senior Lifestyle offers a comprehensive benefits package to eligible Housekeepers, including health, dental, and vision insurance, retirement plans, short-term and long-term disability coverage, and paid time off. Additionally, employees can access DailyPay, allowing quicker access to earned wages.

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Is COVID-19 vaccination required for the Housekeeper role at Senior Lifestyle?

Yes, all employees, including Housekeepers at Senior Lifestyle, are required to provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. This policy ensures the health and safety of both residents and staff.

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Common Interview Questions for Housekeeper
How do you prioritize your cleaning tasks as a Housekeeper?

When answering, explain your method of prioritizing based on urgency. Discuss how you assess areas needing immediate attention versus routine cleaning, and how you ensure high standards are maintained throughout the workday.

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Can you describe a time when you had to deal with a challenging situation with a resident?

Share a specific example that showcases your patience and communication skills. Focus on how you empathized with the resident, found a solution, and maintained a positive experience for them.

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What steps do you take to ensure cleanliness and hygiene in your work environment?

Discuss your understanding of hygiene protocols, including how you handle cleaning supplies and ensure that surfaces are sanitized effectively. Showing awareness of cleanliness standards is key.

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How would you handle an emergency situation while on duty?

Highlight your ability to remain calm and assess the situation. Share your willingness to follow protocols and communicate effectively with co-workers and residents to ensure safety.

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Describe your experience with teamwork in your previous roles.

Reflect on how you foster good relationships with co-workers, rely on collaboration for efficiency, and contribute positively to the team environment. Give examples of how teamwork enhances the workplace.

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What motivates you to work as a Housekeeper?

Speak about your passion for helping others and creating a pleasant living space for residents. Mention how the role allows you to make a difference in people’s lives and contribute to their well-being.

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How do you ensure that you meet the needs of the residents effectively?

Discuss your approach to communication and attentiveness to residents’ needs. Stress the importance of listening, being approachable, and how you follow up on requests to ensure satisfaction.

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What cleaning techniques do you find most effective?

Share your knowledge of various cleaning techniques and products while emphasizing safety and efficiency. Show your readiness to adopt company protocols if hired.

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How do you maintain a positive attitude at work?

Emphasize the importance of gratitude, focusing on the positive aspects of your job, and how a positive demeanor can uplift both your spirit and the residents'. Provide personal examples if possible.

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Why do you want to work as a Housekeeper at Senior Lifestyle?

Connect your values with those of Senior Lifestyle. Discuss your enthusiasm for the HEART mission and how you see yourself contributing to a positive living environment for residents.

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Every day Senior Lifestyle's caring team members purposefully brighten and enrich the lives of those we serve with dedication to our Core Values: HEART - Hospitality, Excellence, Appreciation, Respect and Teamwork.

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Full-time, on-site
DATE POSTED
January 9, 2025

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