Business Office Manager

As a Business Office Manager at Lubbock Hospitality Nursing & Rehabilitation, you will be responsible for directing the overall functions of the Business Office, including managing accounts receivable and payable, payroll, and patient trusts. You'll also handle the admissions process, ensuring documentation is accurate and timely. Your role will include financial management, such as daily deposits, cash reconciliations, and supporting billing and collections efforts while maintaining resident trust funds.

To qualify for the Business Office Manager role at Lubbock Hospitality Nursing & Rehabilitation, you should have at least 2 years of experience in long-term care or skilled nursing revenue cycle management. A strong knowledge of Microsoft Office products is essential, as is familiarity with Medicare and Medicaid billing processes. You’ll need to work collaboratively within teams and demonstrate the ability to manage various HR tasks.

The benefits for the Business Office Manager at Lubbock Hospitality Nursing & Rehabilitation include comprehensive medical, vision, and dental insurance, employer-paid life insurance, paid time off, paid holidays, and a flexible schedule. This role also brings long-term growth and advancement opportunities, ensuring that your career can progress while you help others.

The Business Office Manager plays a vital role in the admissions process by communicating benefits and insurance coverages to prospective residents or their responsible parties. You will ensure that all admission documentation is uploaded accurately in our EMR systems, that payments are collected on time, and that the admission packets are executed efficiently.

The work environment for a Business Office Manager at Lubbock Hospitality Nursing & Rehabilitation is supportive and collaborative. You’ll work closely with dedicated professionals who share a common goal of providing exceptional care to residents. The company emphasizes personal and professional growth, ensuring that you have opportunities to advance your career while making a meaningful impact.

In response to this question, you could share specific strategies you've successfully implemented in previous roles, such as setting up automated billing reminders, conducting regular audits, and maintaining clear communication with both residents and healthcare payors to expedite processes.

When answering this question, provide examples of your previous roles where you managed accounts receivable, coordinated billing processes, or handled patient documentation. Highlight any specific software or systems you used and any accomplishments, such as reducing billing errors or improving collections.

Here, you can emphasize your ability to prioritize tasks, delegate responsibilities, and maintain a calm demeanor, turning stressful situations into opportunities for efficient problem-solving. Sharing specific instances when you successfully managed high-pressure situations will enhance your response.

You might mention your proactive approach to staying updated on regulatory changes by participating in ongoing education, attending webinars, and collaborating with compliance officers. It's useful to provide examples of how you have implemented new policies or procedures to meet compliance standards.

In your response, talk about specific practices you use to make the onboarding process smooth, such as developing orientation schedules, providing comprehensive information about company policies, and ensuring new hires have access to necessary tools and resources right from day one.

Discuss your understanding of trust fund management principles and any relevant experience handling finances for residents, recording transactions accurately, and ensuring timely refunds. Providing a concrete example of your work overseeing trust funds will strengthen your answer.

Explain how attention to detail can prevent costly errors in billing and ensure compliance with regulations. You can also mention that in a healthcare setting, accuracy is vital to maintain trust and satisfaction among residents and families.

You might indicate that you use established protocols for interdepartmental communication, such as regular meetings, shared digital platforms, and creating clear channels for information flow, which allows for collaboration and prevents misunderstandings.

Share a specific instance where you identified a bottleneck in a process. Describe how you analyzed the situation, proposed a new method, and the positive outcomes of your approach. This demonstrates your initiative and problem-solving skills.

For this question, express your passion for working in healthcare and your admiration for Lubbock Hospitality Nursing & Rehabilitation’s commitment to quality care. Mention any specific elements of the company culture or values that resonate with you.