Senior Manager, Therapy Operations

About AbleTo

Join our mission-driven organization, where your work matters and a diversity of ideas and backgrounds are welcomed. AbleTo is the leading provider of high quality, technology-enabled behavioral health care. We believe that everyone deserves access to high-quality care and offer a suite of technology-enabled services to empower people to lead better lives through better mental health. A proprietary platform connects individuals with AbleTo highly trained licensed providers who deliver weekly sessions by phone or video supported by an integrated digital experience. Members also have access to mental health coaches, and digital support programs. Our outcomes-focused approach is proven to improve both behavioral and physical health and lower medical costs.

Overview

The Sr. Manager of Therapy Operations reports directly to the VP of Clinical Services and works closely with the Director of Clinical Services. The Sr. Manager is responsible for scaling operational and clinical processes to create efficiency and meet business needs within the growing organization. The Sr. Manager is also responsible for tracking key operational metrics to support the delivery of therapy service at AbleTo, as well as implementing sustainable change when gaps or needs are identified.

The ideal candidate has strong operational skills which include implementing complex operational processes from inception to evaluation, and tracking key operational metrics toward the success of the department. The ideal candidate understands the importance of data in decision making, and has the skills to conduct analysis and build deliverables that can convince key stakeholders to take action. The ideal candidate has a strong ability to work effectively with cross-departmental stakeholders, and is passionate about maintaining high quality participant care and a satisfactory provider experience.

What You'll Do:

• Scope, design, and implement process improvements and strategic initiatives for therapy delivery and provider experience in a cross-functional, fast-paced environment

• Own monitoring of key operational and performance metrics for the therapy service delivery department, and present gaps, need and findings to stakeholders and leadership

• Partner with data and product teams to develop tools that enhance the delivery of therapy services and the experience of the AbleTo provider community

• Lead distinct strategic cross-functional projects by owning the project scope, driving a fast-paced timeline, and managing stakeholder relationships

• Estimate financial impact of making operational changes and present recommendations to stakeholders and leadership

• Contribute to additional projects related to company strategy and growth; to be determined through discussion with clinical leaders

Who You Are:

• Bachelor's degree in a business, financial or analytical discipline; MBA preferred

• 5+ years of work experience in or across management consulting, business operations at a high growth startup, investment banking, data analytics, or product management

• You have experience working in the healthcare industry (payers and/or providers); experience in behavioral health care is a plus!

• You are passionate about reducing barriers to mental health care access nationwide

• You have experience working with executive level stakeholders

• You have strong operational expertise including implementing, evaluating and scaling complex operational processes

• You use data to uncover new insights, opportunities and make decisions

• You have the ability to plan, execute, evaluate results and improve on a continual basis

• You thrive in team environments demonstrating collaborative communication skills and engagement

• You are accepting of feedback and open to guidance from others

• You have the ability to work independently and take initiative

• You have high energy and positive ambition to grow within the role, and are excited about being part of a high growth, innovative organization

• You have a balance of curiosity, humility and assertiveness

• You have strong professional written and verbal communication skills, presentation, attitude, and demeanor

• You move effortlessly between different perspectives: analytical details, function-level processes and end business outcomes

• You're motivated to drive results. You are highly accountable, anticipating future needs and willing to adapt to changing priorities

Why You Should Join Our Team:

We're proud to be a Great Place to Work-Certified™ company. We want you to show up and feel your best at work, which means respecting your time outside of work. Our inclusive, flexible workspace prioritizes a work/life balance. We offer competitive salaries, professional perks such as 401K matching, generous time off, and comprehensive health benefits (for full-time employees). Employees have access to our Mental Health programs and weekly meditation sessions because your well-being is important to us.

At AbleTo, we're empowering people to get better and stay better. Want to join us? Take the next step in your career by applying for this role today.

The salary range for this role is $80,000 to $130,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, AbleTo offers benefits such as a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements).

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