Senior Product Manager, Developer Experience and Mobile

At Heap, we're building the next generation of product analytics, for growth-minded teams. Product teams need easy, fast access to a suite of quantitative and qualitative tools for a complete and accurate understanding of the user experience so they can make the best investment decisions and create delightful experiences.

Today, user experiences are across channels, devices, time and space! As Product Manager for the Mobile team you'll build tools to help users understand the full user journey. Heap's built with cross-platform analysis baked in with an event definition layer that's resilient to constant changes and easy to use across multiple products and platforms. Mobile devices have unique challenges and better understanding these user experiences is critical to our customers.

Mobile is part of the Capture group which also drives developer experience. We know that developers are a critical user and champion of Heap and data-driven cultures. We build best-in-class tools for capturing data that make things easier and more delightful for developers.

What you'll do:

Drive impact. Work with Heap's engineering and design leadership to define measurable long-term objectives that have tangible business impact. Then define a hypothesis-driven roadmap aimed at achieving that impact. Work with engineering and design teams to navigate trade-offs during development, and make sure that we learn from every launch.

Innovate in Mobile Analytics. Help us bring a complete picture of user data to our customers and best practices to the broader market. Understand users (especially developers), using qualitative and quantitative methods, to innovate on and extend our mobile products. You'll help shape the future of Product Management for mobile with quantitative and qualitative tools and data-driven methodologies.

Delight Developers. Our capture team builds development tools to help teams capture behavioral data in a robust and secure way while maintaining user privacy. You'll help us as we extend more of these tools to mobile and delight developers. You'll drive our efforts around developer experience: documentation, open source strategy, developer community, and more.

What we're looking for:

• 5+ years of product management experience

• Ability to clearly generate and articulate the vision, roadmap, and prioritization for the Mobile area. Key stakeholders include engineering / design and customer-facing teams (e.g. customer success) as well as company leadership.

• Experience with a developer-facing product such as an API, SDK, or developer tool.

• Ready to drive and collaborate on documentation, marketing to developers, helping customer-facing teams, and more.

• Ability to provide clarity on detailed customer needs and facilitate informed, well-reasoned engineering decisions that trade off engineering scope, product quality, and technical debt.

• Proven record of driving business impact (e.g. increasing revenue, decreasing cost, decreasing risk) via product changes.