Senior Projects Engineer

About us

Pliancy is fundamentally changing the way businesses value technology by empowering the next evolution of IT leadership. We provide white-glove consulting solutions to life science and finance organizations. Our employees and clients find that we're starkly different from other IT organizations because we challenge the status quo in two major ways: by putting people first in every decision we make, and by innovating towards simplicity and sustainability. Whether streamlining a client's race to a cancer cure or securing the fine details of data integrity, we're driven to help people.

And as a people-first company that invests in the long-term success of our employees, we're looking for creative thinkers who like to solve interesting problems. We have a culture of mentorship and prioritize curiosity and empathy in all of our hiring decisions.

About the Role

What's an average day like?

This is a key position where you will work within a small and focused team to conceptualize, plan, lead, and execute technical projects across dozens of clients. Every day you'll lead your projects while also providing mentorship, technical guidance, and insights to the rest of the team on their projects. As part of the greater professional services team at Pliancy, you will regularly have the opportunity to collaborate on key projects and initiatives within Pliancy for both internal and external stakeholders.

Who are we looking for?

• An empathetic collaborator
• A technical leader
• A great team values open collaboration and the input of others, and you love helping others succeed. Your ability to empathetically listen to the needs of others underpins your ability to navigate challenging situations, be it with clients or internal stakeholders.
• You thrive in an environment with a high degree of autonomy and accountability, but also go out of your way to seek out opportunities to work in a tight-knit group of bright and capable teammates.
• An adept and organized problem solver
• Our ideal candidate is a technical problem solver at heart who loves to see plans through to fruition. As a skilled organizer, you know that successful projects start with a clear goal and a great plan. You have a keen eye for identifying potential roadblocks before they happen and can rally others around a plan to proactively resolve emerging issues.
• Searching for ways to streamline work and automate repeatable tasks is exciting to you. You have an insatiable urge to understand how and why things work and are constantly on the lookout for opportunities to learn and embrace new technologies.
• As an accomplished Engineer, your technical acumen and insight inspire confidence in others, and your colleagues depend on your expertise daily. As a team lead, you value investing in others as much as you value growing your knowledge and skills.
• Your commitment to finding ways to improve tooling & processes is backed up by your ability to teach and guide others in doing the same.

What does success look like in this role?

• Ability to autonomously lead projects from beginning to end
• Acting as the team point of contact for technical escalations
• Regularly providing data-driven feedback for ongoing team improvement
• Meeting performance standards tied to utilization, eNPS, CSAT, and time to value
• Extensive understanding of all project processes & workflows
• Acting as a trusted mentor to associate & projects engineers

What is this role accountable for?

Pliancy prides itself on providing an enormous amount of autonomy for all of its employees - we do not micromanage and we allow our employees to fail and learn in a supportive environment. Accountability is our way of outlining the level of yes/no power you will have in this role and how it will impact the organization. With great power comes great responsibility!

• Collaboratively researching, recommending, and documenting technical best practices related to the team's implementation of technology for clients
• Customer satisfaction for projects you own
• Technical reviews and Quality Assurance

Responsibilities

• Technical Support & Coaching: Act as a point of technical escalation and mentorship for other members of the Projects Team. Lead the team in working with new technologies and recommending new technical standards.
• Project Execution: Recommend, scope, plan, lead, and document IT projects (client onboarding, email migrations, storage migrations, SSO implementations, etc.)
• Standards & Process Improvement: Champion current standards and industry/Pliancy best practices, identifying and executing process improvements based on customer and internal team feedback
• Customer Happiness: Collaborating with your team to deliver outstanding service to our customers and resolving conflicts and issues proactively. Meet with both internal and external stakeholders regularly, keeping everyone up-to-date throughout the project lifecycle.

Requirements

Should Have

• Exceptional planning and organizational ability
• Exceptional documentation and communication skills
• Ability to manage multiple projects and customers simultaneously
• Expert working knowledge of Okta, Azure AD, Office 365, Google Workspace, and cloud-based, file storage (Egnyte, Box, Dropbox, etc.)

• Expert understanding of identity and access management (IAM) fundamentals (SSO, SAML, OAuth, etc.)
• Expert working knowledge of multi-factor identity solutions (Duo, YubiKey, Google Titan Security Key, etc)
• Experience interacting with and using REST APIs
• Experience using project management tools to track work and status updates (Asana, ClickUp, Wrike, etc.)
• Authorization to work in the USA for any employer

Nice to Have

• Prior experience working within an MSP environment
• Prior experience as a technical or team lead
• Technical certification in cloud-based collaboration tools (i.e. Google Workspace, Microsoft 365, Okta)
• Technical certification in cloud infrastructure (AWS, Azure, GCP)
• Experience with Git/GitHub
• Experience with Infrastrucure-as-Code (AWS CloudFormation, Terraform, Pulumi)

As of September 27, 2021, Pliancy requires all employees to show proof of full COVID-19 vaccination before being admitted to any of our physical offices.

Benefits

Why work with us?

• Clients solving challenging problems with meaningful purpose
• Top-of-their-game peers who have fun with what they do and take teamwork seriously
• Rapid company growth (75% year over year) with opportunities to see the impact of your efforts on the company
• A manager who will partner with you to help you grow and identify opportunities for career development
• Flexible schedule designed to empower your communication and time management skills
• Great culture driven by community-minded, empathetic teammates
• Benefits and perks built to meaningfully support you and your family while we grow together