Senior Sales Ops/Onboarding Coordinator

Senior Sales Operations/Onboarding Coordinator Job Summary

The Senior Sales Operations/Onboarding Coordinator is responsible for supporting our Sales Operation Specialist and our Onboarding team to support our customers. This position will be essential to the sales activities and communications between Carbon customers and internally with our Sales Directors, Account Managers, Technical Support Teams, Logistics and Manufacturing team. This role is responsible for working with the Onboarding Team and customers to assist with site preparation, Reinstallations, and or Printer Returns. The role is also responsible for managing RMA’s for domestic and internally customers – shipments and returns, tracking, and all internal requests for the company. They will be responsible for maintaining CRM/SFDC/Oracle Fusion throughout the sales cycle. They will maintain effective communications with Account Managers and depts across the company to ensure proper sensitivity to the needs of the sales force and provide outstanding customer support to internal and external customers. Must be a quick learner and adaptable to a rapidly growing environment with multiple directional changes.

Sales Operations/Onboarding Coordinator Duties and Responsibilities

Sales Operations Coordinator Requirements and Qualifications

You do not need to match every listed expectation to apply for this position. Here at Carbon, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

At Carbon, we look at the person holistically and carefully consider a wide range of factors when determining compensation. The pay range for this position is $59,000 - $89,000. Your actual salary will be based on your experience, work location, certifications and the unique skills you bring to the role. If you are not based in our Redwood City office, the range above will be adjusted for the geographical differential associated with your actual work location.

Carbon also offers to our eligible employees a comprehensive total rewards package that includes equity, benefits, and time off programs.

For more information on how we modify your pay based on your location, please refer to our geographic differentials chart. For details on our total rewards package, visit https://www.carbon3d.com/about/life-at-carbon.

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