Senior Site Reliability Engineer

Job Overview:

As a Site Reliability Engineer at Bear Robotics, your primary responsibility will be to ensure the high availability, reliability, and performance of our software systems, including robot devices, cloud services, and public APIs. Working closely with our existing DevOps team, you will focus on the following key responsibilities.

Responsibilities and Duties:

• Collaborate with engineering and DevOps teams to design, implement, and maintain Service Level Objectives (SLOs) and Service Level Indicators (SLIs) that align with our partners' SLA requirements.
• Develop and refine incident management processes, including incident response, postmortem analysis, and root cause investigation.
• Monitor system performance and capacity planning, proactively identifying potential issues and working with the DevOps team to address them.
• Enhance and maintain observability across the entire system, including logging, monitoring, and tracing tools.
• Work closely with the DevOps team to ensure seamless integration of SRE best practices into the existing CI/CD pipelines and infrastructure.
• Collaborate with product and engineering teams to ensure that reliability, availability, and performance considerations are integrated into the software development lifecycle.
• Advocate for and educate internal teams on SRE best practices and principles, fostering a culture of reliability and continuous improvement.
• Participate in on-call rotation, providing rapid response and resolution to system incidents and outages.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Minimum 3 years of experience in a Site Reliability Engineer, DevOps, or similar role, with a focus on SRE principles and practices.
• Strong understanding of cloud technologies (AWS, GCP, Azure, etc.), containerization (Docker, Kubernetes), and infrastructure as code (Terraform, Ansible, etc.).
• Experience in designing, implementing, and maintaining monitoring and alerting tools (e.g., Prometheus, Grafana, ELK Stack, etc.).
• Proficiency in at least one programming language (e.g., Python, Go, Java, etc.) and scripting (e.g., Bash, PowerShell).
• Familiarity with best practices in software development, including CI/CD, version control (Git), and Agile methodologies.
• Excellent problem-solving and troubleshooting skills, with the ability to quickly diagnose and resolve complex technical issues.
• Strong communication and interpersonal skills, with the ability to work effectively in a diverse, cross-functional team.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Examples:

• Ability to work for extended periods at a computer workstation, using a keyboard, mouse, and monitor.
• Capable of sitting or standing for extended periods while working on tasks or attending meetings.
• Manual dexterity to assemble, disassemble, or manipulate small hardware components when necessary.
• Occasional lifting or moving of computer equipment, tools, or components, typically not exceeding 25 pounds.
• Adequate vision, with or without corrective lenses, to read and interpret computer screens, documents, and hardware components.
• Ability to travel to different office locations, client sites, or data centers if required.

About Bear Robotics:

Bear Robotics was founded in 2017 and we are 250+ motivated Bears who work tirelessly everyday to make our robots a reality. We have developed robotic solutions that autonomously navigate indoor environments for a variety of consumer solutions, like restaurants, senior living facilities, hotels & casinos just to name a few. Working for a dynamic start-up gives you a chance for rapid personal development. While building expertise in your field you'll have countless opportunities for growth as we expand our product line and global reach. We're not a big tech company yet, but we're striving every day to be THE global player when it comes to hospitality robotics. In 2022 we raised $81 Million in Series B funding to accelerate growth and expand into new markets in southeast Asia and Europe. If you feel you're ready for an adventure in robotics, we would love to hear from you.

Benefits Summary

We hire the best, not only will you be surrounded by exceptionally smart and motivated people, but we believe excellent compensation and benefits are an essential part of our company's success.

Comprehensive Medical/Dental/Vision Insurance Plans

Company-Paid Long-Term and Short-Term Disability

Company-Paid Life/AD&D Insurance

Health Savings Account/Flexible Spending Account

Stock Options

Employee Assistance Program (EAP)

Wellness Reward Programs

Mental Health Benefits

Paid Vacation Time

Paid Sick Time

401K Plan Employer Match (No Vesting Schedule)

Paid Bearental (Parental) Leave (16 weeks)

Paid New Bearental (Parental) Transitional Time Off (2 weeks)

Annual Paid Holidays (11 days)

Annual Paid Family Time-Off (Between Christmas Holiday and New Year)

Employee Recognition Bonus Program

Peer Recognition Bonus Program

Employee Referral Reward Program

Patent Reward Program

Monthly Mobile Phone Reimbursement

Monthly Internet Reimbursement

Casual Dress Policy

Financial Wellness Education Sessions

Free Daily In-Office Lunch

Unlimited Office Snacks and Drinks

Wellness Room with Massage Chair

Day-Friendly Office

Flexible Work Schedule

Office Parties and Family Events

The pay range is $120K-$215K. Pay is dependent on the applicant's relevant experience