Senior Staff Product Manager, Billing

At Hopin, we’re reimagining events. Our mission is simple: we exist to make the world feel closer. 

Founded in 2019, Hopin brings brands and communities together around highly interactive and engaging experiences. We believe that people should have access to the conversations, moments and ideas they care most about, no matter where they are. Through our highly scalable platform, participants are able to learn, engage, and connect from anywhere in the world. 

Hopin started as a virtual events solution but we have since meaningfully expanded our offering from virtual events to hybrid and in-person events, as well as video and workplace collaboration products. This growth has been fueled by a series of strategic acquisitions, including: Boomset - an all-in-one event management platform; Attendify - advancing Event Marketing products; StreamYard - unveiling a video production Studio; video hosting service Streamable and video technology company Jamm.

Listed as one of the 2021 Fast Company Best Workplaces for Innovators, Hopin has scaled to 800+ employees working remotely across 47 countries. Valued at $7.75B, Hopin raised a $450M Series D round of financing and is backed by top tier investors, including Arena Holdings, Altimeter Capital, Adam Street Partners, Untitled Investments, XN Capital, Andreessen Horowitz, DFJ Growth, General Catalyst, GIC, IVP, Northzone, Salesforce Ventures, Slack, Temasek and Tiger Global.

Hopin is seeking a Senior Staff Product Manager - Technical to join our Billing Product team. This person will focus on improving existing Hopin shared services and to build the next generation suite of tools to support Hopin’s incredible growth. You will rely on your product management abilities, business acumen, and technical know-how to help our customers get the most out of Hopin’s suite of products. 

The Role

Hopin’s Platform Services organization is building the underlying technology that will power the next generation of Hopin products. We provide the necessary components to manage identity, automate billing and license management, process payments, manage pricing, store and query data, standardize the user experience across products, as well as tools and enhancements for our video and chat experiences. 

The Platform Services organization is looking for an entrepreneurial Staff Product Manager to drive the strategy for billing and license management features for our customers. You will own the subscription systems that allow us to define and collect revenues for both self-serve and enterprise accounts. You should be passionate about providing simple, automated, transparent, and auditable billing solutions for our customers. You will invent on behalf of our customers, advocating for their needs throughout the design, build, and deployment process. This position has a high level of visibility, so we are excited to work with a leader who can form a strategy that gets to the core of what customers value, set priorities that move that strategy forward, and exert influence to align your diverse stakeholders. You'll work closely with technical team members to identify and prioritize investments to enable rapid innovation, scale, and performance for our customers.

You Will:

• Run your product like a business by defining the customer segment, business need, and KPIs; and then managing the product life cycle from ideation, to planning and execution
• Own the product vision and roadmap for your products 
• Prioritize Impact: focus the team on the most impactful projects by understanding customer use cases, combining data with anecdotes to ensure you are prioritizing the right work, and synthesizing those in clear stories within your product roadmap
• Collaborate with engineers, product marketers, account executives, analysts, and designers, to build remarkable product experiences that delight our users
• Get your hands dirty, by creating the documentation for the engineering teams, working through technical challenges, and testing and demonstrating major releases
• Ensure your team has a strong understanding and empathy for the opportunities and challenges that face our users as well as partnering teams 
• Ensure the health of your product by balancing new features with maintenance and technical debt

Basic Qualifications

• Extensive experience in product management with a consistent track record of shipping successful products 
• Success in managing complex program/project deliverables across multiple teams
• Proven ability to make smart features (customer experience) versus time-to-market trade-offs; experience using data and metrics to back up assumptions and assertions of business value
• Experience being responsible for roadmap strategy and definition
• Strong collaboration skills, and an ability to work closely with creative and business partners
• Excellent written and spoken communication skills, with a proven ability to influence a diverse group of stakeholders and senior leaders

Preferred Qualifications

• Experience in a financial technology role
• Strong analytical and quantitative skills; comfort with pro-forma financial and operational analysis
• Demonstrable experience with backend tools like ReTool and Looker, as well as payment tools like Stripe and Avalara

The Offer

• Fully remote, global team
• Flexible schedules
• Laptop assigned, Mac or Dell (Windows)
• Health Insurance Support
• Parental Leave
• $1000 USD for Home-Office Set up
• $100 USD monthly remote work stipend
• $1500 USD for Learning & Development

Where and How We Hire

Being a remote company enables us to hire the best talent around the world. We can engage with you in any of our jurisdictions listed below, all you need to do is demonstrate the legal right to work and be physically present in that country. Some roles may have specific workforce location requirements which will be noted on the job description.

• Entity: Canada, Germany, UK, USA
• Employer of Record: Ireland, Spain, Portugal, Australia
• Full Time Contractor (Self Employed): Argentina, Belgium, Bulgaria, Costa Rica, Denmark, Estonia, Honduras, Hungary, Jamaica, Kenya, Lithuania, Nigeria, Poland, Romania, Sweden, Switzerland, Turkey, U.A.E., Uruguay

At Hopin, we're committed to cultivating an environment that promotes equality, diversity, and inclusion. We are a global community and we believe our unique qualities must be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, neurodiversity, or otherwise. Inclusion isn't just an initiative at Hopin. We strive to embed it not just into our core values but throughout our entire ecosystem.