Job details

Senior Technical Operations Engineer

Working at the intersection of hardware, software, and molecular science, we are committed to delivering on the promise of 3D printing, enabling commercial customers to go beyond basic prototyping to 3D manufacturing.

Our company is built on the idea that when diverse fields of study come together, we are able to solve challenging problems. We have grand dreams to build technology that will influence industries around the world. You will be joining a diverse team with a dynamic culture, where team success is as important as celebrating individual contributions.

As a Senior TechOps Engineer, you will be working with the IT team supporting our users, systems, and office infrastructure. You will also provide operational support for monitoring and remediating critical infrastructure and services. This role will be reporting to our Senior Staff TechOps Engineer of Technical Operations and will need to be onsite in Redwood City, CA.

You will...

Support IT Infrastructure (e.g. SSO platform, Configuration Management, Systems Updates and Upgrades, Network and security systems, and on-prem infrastructure)
Implement, enhance and scale our SaaS systems with the goal of automating processes along the way
Explore and recommend new solutions and features that improve existing systems
Lead both teams and cross-functional projects throughout the organization
Monitor and remediate issues with infrastructure and systems
Resolve tickets and escalations from employees
Improve documentation and processes to reduce repetitive tickets

You have...

5 years of experience or more in large enterprise and/or cloud operations
Strong knowledge of administering and maintaining Mac and Windows systems at scale
Strong knowledge of administering Windows Server and Linux
Familiarity or working knowledge working with cloud-based technologies, especially AWS
Knowledge of automation scripting (Python, Powershell, Bash, etc.)
A strong desire to automate processes, build tooling, and build infrastructure-as-code solutions
Understanding or experience of common networking protocols and services including IP, TCP, UDP, DNS, DHCP, HTTP(s)
The ability to work and partner effectively with clients, management, and staff members in a fast-paced environment

You do not need to match every listed expectation to apply for this position. Here at Carbon, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

At Carbon, we look at the person holistically and carefully consider a wide range of factors when determining compensation. The pay range for this position is $119,000 - $179,000. Your actual salary will be based on your experience, work location, certifications and the unique skills you bring to the role. If you are not based in our Redwood City office, the range above will be adjusted for the geographical differential associated with your actual work location.

Carbon also offers to our eligible employees a comprehensive total rewards package that includes equity, benefits, and time off programs.

For more information on how we modify your pay based on your location, please refer to our geographic differentials chart. For details on our total rewards package, visit https://www.carbon3d.com/about/life-at-carbon.

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Carbon is a leading 3D printing technology company based in California. We enable creators everywhere to make what the world needs right now by creating an idea-to-production platform of advanced materials, software, hardware, and services.

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