Senior UX Researcher, Performance +

San Francisco, CA

About Lattice

Lattice is on a mission to build cultures where employees and their companies thrive. In an age where innovation is happening all around us, there's commonality – people are driving these changes. We offer a platform that helps companies put employees first. Lattice is a people management tool that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, and goal setting in a way that allows companies to focus on employee development, growth, and engagement. Since launching in 2016 we have grown to over 2,500 customers globally, including brands like Slack, Reddit, Glossier, and Asana.

What you'll do

As a member of our growing Research team, you’ll be instrumental in helping shape a world-class practice that enables our product development org to deliver experiences that solve clear problems. While you'll have the opportunity to touch and influence various aspects of our platform and business, you'll focus on the needs and opportunities within our Performance product suite — helping to deliver meaningful value to employees all over the world. This role will report to our UX Research Lead.

• Deliver insights that drive product and design decisions
• Work closely with Designers, PMs, Engineers, and Customer Success to identify which research topics are worthy of investigation right now based on estimated impact, and co-design meaningful ways to explore them within our collective constraints to contribute to our strategy
• Plan and lead research projects end-to-end, including generative and evaluative research, across various levels (tactical to strategic). You'll choose methods and processes that lead to sound decision-making in fast-paced environment, including blending & interpreting information across a mix of available data sources, and helping to collect more data where needed.
• Clearly communicate, promote, and spread research results to the right people at the right time and translate those insights into actionable recommendations that inform execution.
• Support the growth of our research practice
• Collaborate with EPD leaders and other Research team members in shaping the evolution of Lattice's products as our company and platform evolve.
• Collaborate with the broader Research team in establishing training, best practices, and scalable processes to ensure everyone at Lattice is empowered to apply research skills to problems and connect with customers.
• Embody our team values, research principles, and standards for craft.

Who you are

• 4+ years of research experience: you've tackled complex problem spaces and enjoy sharing your findings with your cross-functional teammates.
• A strong, yet pragmatic eye: you have a keen eye for areas we should dive into, but you ground your research priorities in things that will drive customer and business value, directly influencing the product roadmap.
• Autonomous when you need to be: You independently identify research opportunities, scope the work effectively, and advocate to bring the project to life. You're also no stranger to the messy middle of the work, converging/diverging, choosing methods, and assessing constraints and risk. You consider the technical, product, and business needs of the company with each decision.
• Familiar with our structure: You have prior experience working in an in-house Research team and have worked in an embedded capacity.
• A hunger for collaboration: you do your best work when partnering cross-functionally and believe that research shouldn't be left to one team, but should be a company-wide practice.
• A passion for going beyond the request: you proactively identify opportunities to improve the utility, usability, and desirability of business-critical product experiences.
• A great communicator and collaborator: you’re clear and concise in explaining your thought process and in enumerating the tradeoffs made in your work.

We'd be especially excited if you have...

• Passion for both tactical and strategic research
• Passion for the HR and People Management space
• Experience in People Management software, B2B offerings, or SaaS companies
• Experience creating a 0-to-1 product in a new market
• Experience managing Alpha and Beta research programs
• Experience conducting research that informs iterative improvements to a product, shaping tactical opportunities and uncovering strategic areas of investment
• Experience sharing learnings across separate but related product lines/pods or running research projects that support multiple teams goals and needs.
• Experience developing product metrics and leveraging metrics to guide research questions
• Experience or familiarity with SQL
• Excitement about building a world-class Research practice!

Why join our Design & Research Team?

We're a passionate group of people who are dedicated to growing together. Currently ~15, our team spans Brand Design, Product Design, and Research.

You can learn more about us in our Notion page! It covers who we are as individuals, some of our recent work, how we commit to DE&I, and most importantly — the rituals and rhythms we've invested in as a team to grow as craftspeople and just… people.

Why Lattice?

• We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment
• The opportunity to join an experienced and ambitious team that is passionate about solving customers’ needs and loves coming to work every day
• Partner with 2,500+ companies around the world to make sure their employees are engaged and performing at a high level
• A culture that encourages and promotes professional growth and development, with continuous learning reimbursements
• Competitive salary, equity, and benefits
• Centrally located FiDi office
• Flexible vacation/time-off policy

Lattice is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Lattice is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.