Team Director, Account Management

As the Team Director of Account Management at Sensor Tower, you'll lead a team focused on maintaining and growing key customer accounts. Your responsibilities will include managing renewals and upsells, overseeing the execution of strategic plans, and conducting Business Reviews to align with customer objectives. You will also interact with various internal teams and act as the Executive Sponsor for strategic accounts, ensuring client satisfaction and addressing any issues that arise.

To qualify for the Team Director of Account Management role at Sensor Tower, candidates need at least 9 years of experience in Key Account Management within a data-based SaaS environment, including 2 years of managing sales teams. Strong communication skills, the ability to interpret data, and excellent problem-solving capabilities are also essential requirements for success in this position.

Sensor Tower promotes a flexible work environment that allows employees in the Team Director of Account Management role to achieve a healthy work-life balance. Benefits include flexible time off, health and wellness stipends, and support for a comfortable home office setup through a one-time stipend, ensuring that you can maintain the right balance between work and personal commitments.

The Team Director of Account Management at Sensor Tower should be willing to travel approximately 4 to 6 times a year. This travel is primarily for key client meetings and industry events, allowing you to strengthen customer relationships and stay connected with market developments.

At Sensor Tower, the culture is collaborative and empowering, with a strong commitment to equal opportunity. As the Team Director of Account Management, you'll find a supportive environment that encourages innovation and values every employee's contribution. The company also places a strong emphasis on employee well-being and professional growth, creating a positive workplace where everyone can thrive.

When answering this question, it’s important to emphasize your leadership style and adaptability. Discuss your methods for keeping the team motivated and focused under pressure, such as regular communication, setting clear expectations, and providing resources for support. Illustrate your answer with specific examples where you successfully managed team dynamics during a challenging project.

Highlight your experience in conducting regular Business Reviews and your techniques for gathering customer feedback. Emphasize the importance of understanding the client’s business objectives and aligning your team’s strategic initiatives accordingly. Use examples from previous experiences that demonstrate your effective communication and strategic planning skills.

Provide a detailed example of a specific situation where you took initiative to resolve a client’s problem. Explain your thought process, the actions you took, and the outcome. This demonstrates your problem-solving skills and ability to maintain strong client relationships, which are key for the Team Director role at Sensor Tower.

Discuss metrics such as net revenue retention (NRR), customer satisfaction scores, upsell percentages, and account growth. Explain how you’ve used these metrics to analyze performance and drive strategy in previous roles, showcasing your analytical mindset and focus on results.

Talk about your commitment to continuous learning, whether through attending industry conferences, reading relevant literature, or networking with peers. Illustrate with examples of how this knowledge has informed your decision-making and strategy development in past roles, particularly in a SaaS context like at Sensor Tower.

Emphasize the importance of clear and transparent communication in your management style. Provide examples of how you have encouraged open dialogue within your team and with clients, and discuss how this has facilitated collaboration and problem resolution.

Share an example demonstrating your flexibility and innovative thinking in responding to sudden changes in client needs. Explain how you reassessed your strategy, communicated with your team and the client, and implemented new solutions effectively.

Describe your organizational skills and the methods you use to prioritize tasks, such as using task management tools or techniques like the Eisenhower matrix. Provide an example of how you effectively juggled multiple responsibilities and remained productive in a high-pressure setting.

Discuss the importance of understanding client needs, maintaining consistent communication, and providing value through strategic insights. Share specific strategies you’ve employed to foster trust and rapport, leading to long-lasting client partnerships.

When responding, express your passion for the role and the company’s mission. Highlight how the opportunity to lead a dedicated team in a cutting-edge SaaS environment aligns with your career goals and professional values, and how you envision contributing to Sensor Tower's success.