Staff Software Engineer - Customer Lifecycle Management

As a Staff Software Engineer on the Customer Lifecycle Management team at SentinelOne, your primary responsibilities will include leading the development of key features, ensuring robust and scalable backend infrastructures, collaborating with cross-functional teams to define system requirements, and conducting code reviews to maintain high-quality standards. You will also troubleshoot complex issues and take ownership of the feature development lifecycle from design through to successful deployment, optimizing systems for performance and reliability.

To be considered for the Staff Software Engineer role in Customer Lifecycle Management at SentinelOne, you should have several years of experience in designing services and developing scalable applications using Java. A deep understanding of cloud multi-tenant environments, experience with public cloud infrastructure (AWS or GCP), and familiarity with containerization and orchestration tools like Docker, Helm, and Kubernetes are essential. Strong communication skills, a collaborative mindset, and exceptional problem-solving capabilities are also critical for success in this role.

At SentinelOne, we are committed to the continuous learning and professional development of our Staff Software Engineers. You will have access to training resources like the LinkedIn Learning platform, mentoring through our internal 'MentorOne' program, and support for further educational activities. We encourage taking on challenges to grow your skillset in areas like Spring, Kafka, and other technologies, while also providing opportunities for collaboration with experienced colleagues.

As a Staff Software Engineer in Customer Lifecycle Management at SentinelOne, you will primarily work with Java (versions 17 and eventually migrating to 21), the Spring framework (including Boot and Web-Flux), Gradle, Jooq, along with secondary programming languages like Python and Golang. You’ll also engage with modern cloud technologies and tools such as Kafka, PostgreSQL, ClickHouse, Docker, Kubernetes, and AWS/GCP, enhancing both your technical prowess and the overall performance of our systems.

The company culture for Staff Software Engineers at SentinelOne is defined by collaboration, inclusivity, and innovation. We foster an environment where names are known, results are recognized, and friendships are built. Our core values emphasize trust, accountability, and ingenuity, which means you will be part of a team that supports one another and strives for collective success. We also encourage participation in various employee resource groups and company events, contributing to a positive work atmosphere.

When discussing a challenging project, emphasize your role in leading the project, the specific challenges faced, and how you overcame them through innovative solutions. Highlight collaborative efforts with cross-functional teams to ensure alignment and successful implementation. Additionally, mention the tools and technologies you utilized, as well as the impact the project had on enhancing user experience or system performance.

To ensure code quality, discuss your practices such as conducting thorough code reviews, writing unit tests, and adhering to best coding standards. You can also mention using tools for static code analysis and engaging in pair programming. Emphasizing a culture of continuous improvement and being open to feedback allows for better collaboration and enhances overall code quality within a team.

Share your experience with specific cloud providers like AWS or GCP, detailing projects where you leveraged these platforms to enhance application performance and scalability. Discuss your familiarity with cloud-native development practices, such as microservices architecture or serverless computing, and provide examples of how you optimized applications for cloud deployment, ensuring reliability and efficiency in operations.

When discussing debugging, explain your systematic approach of isolating the issue through logging, monitoring tools, and reproducing the problem. Detail instances when you swiftly identified and resolved critical bugs, minimizing downtime or user impact, and highlight tools you utilized, such as Grafana or Prometheus, to assist in tracking application performance metrics. This showcases your problem-solving skills under pressure.

Explain your preference for agile methodologies and how you've successfully employed frameworks such as Scrum or Kanban in your projects. Describe your role in organizing sprints, conducting retrospectives, or collaborating with product managers to gather requirements. Highlight the benefits of agile, such as improved team communication, flexibility in adapting to changes, and delivering incremental value to the business.

Share a specific instance where you identified inefficiencies in a development process and took the initiative to implement changes. Discuss the steps you took to analyze the existing workflow, the solutions you proposed (such as implementing CI/CD pipelines or adopting new tools), and the positive outcomes achieved, like reduced deployment times or increased team productivity.

Mention your strategies for staying updated, such as participating in relevant online courses, attending webinars, engaging with tech communities, or following influential industry leaders on platforms like LinkedIn. Emphasize the importance of continuous learning in your career and how adopting new technologies promptly has benefited the projects you have worked on.

Provide a clear example of a conflict situation, focusing on your approach to resolution. Highlight your communication skills by explaining how you initiated a constructive conversation, sought to understand the other person's perspective, and worked collaboratively to find common ground. This showcases your ability to maintain a positive team dynamic and foster an inclusive work culture.

Describe your familiarity with feature toggles, discussing their use for gradual rollout and testing new features without affecting the entire user base. Provide an example of a project where you successfully implemented a feature toggle, outlining the challenges you faced in managing deployments and how it resulted in better user feedback and reduced risk during releases.

Discuss your approach to prioritization, such as assessing project urgency, assessing business impact, and aligning with team goals. Share techniques you use, such as task lists, digital project management tools, or regular check-ins with your team or stakeholders to ensure that critical tasks remain on track, thereby demonstrating your time management skills and ability to deliver results.