Critical Facilities Technician (NOC)

As a Critical Facilities Technician at Serverfarm, your main responsibilities include ensuring the safe operation and maintenance of the MEP plant and distribution infrastructure, monitoring power and environmental conditions, and performing assigned maintenance tasks. You'll also assist in planning and scheduling corrective maintenance, escort outside contractors, and respond to any site incidents, documenting your actions through MOP/EOP procedures to ensure efficiency and safety.

To be considered for the Critical Facilities Technician position at Serverfarm, candidates should have experience working in data centers with a proven ability to meet customer requirements in critical technology environments. Strong written and verbal communication skills, the ability to self-manage amidst changing priorities, and a high level of accuracy are also crucial. A background in mechanical, electrical, or plumbing systems can be very beneficial for this role.

Serverfarm values the growth of its employees, offering various opportunities for professional development. As a Critical Facilities Technician, you will have access to training programs, workshops, and resources to enhance your skills in managing critical infrastructure and driving operational excellence. The company encourages participation in the development of site policies and standards, which further aids in your career growth within the data center industry.

At Serverfarm, you can expect a collaborative and supportive work environment as a Critical Facilities Technician. The culture is centered around innovation, sustainability, and teamwork. Employees are encouraged to engage actively in maintaining safety standards and operational integrity, contributing to a shared mission of delivering top-notch data center services. The company fosters an inclusive environment where diverse ideas are welcomed and valued.

The compensation for a Critical Facilities Technician at Serverfarm ranges from $30 to $35 per hour, depending on experience and qualifications. In addition, the company offers a comprehensive benefits package including paid time off, paid holidays, a 401k plan, and medical and dental coverage, recognizing the hard work and dedication of its employees.

In your response, highlight specific experiences that showcase your ability to manage critical infrastructure. Discuss situations where you effectively monitored systems, conducted maintenance, or handled incidents, emphasizing your commitment to high safety and operational standards.

Provide a detailed example of a technical issue you faced, your troubleshooting process, and what the outcome was. Be sure to highlight your analytical skills and how you utilized your knowledge in MEP systems or CMMS to resolve the issue quickly and effectively.

Demonstrate your ability to manage tasks by discussing how you assess urgency and impact when prioritizing. You might mention the use of CMMS systems to keep track of requests and collaborating with team members to ensure essential tasks are completed efficiently.

Discuss key safety protocols you value, such as those related to electrical safety, emergency response, and compliance with local and federal regulations. It's essential to convey your understanding of how following safety protocols not only protects employees but also ensures operational continuity.

Share your methods for staying informed about industry trends, such as attending workshops, participating in webinars, engaging with professional networks, or reading industry publications. Highlighting your commitment to continuous learning shows you're proactive and invested in your professional growth.

Talk about your experience working alongside contractors, including specific examples of how you communicated site rules and monitored their compliance. Emphasize the importance of following company protocols and creating a collaborative and respectful working relationship.

List specific tools and technologies you've utilized for monitoring, such as environmental sensors, CMMS software, or other monitoring platforms. It’s helpful to mention your hands-on experience with these tools, demonstrating your proficiency in managing data center operations effectively.

Provide an example of how you handled a past emergency situation. Illustrate your calm and collected approach, decision-making process, and adherence to MOP/EOP documentation. Express your understanding of the importance of clear communication during critical incidents.

Outline your familiarity with CMMS systems, describing how you've utilized them for scheduling, tracking, and executing maintenance tasks. Emphasize any improvements or efficiencies you've brought to previous data center operations through effective use of such systems.

Express your enthusiasm for Serverfarm’s mission and values, discussing how they align with your career goals. Mention the innovative approach Serverfarm takes toward data center management and your desire to contribute to a forward-thinking team, showcasing your knowledge of the company’s initiatives.