Critical Facilities Technician

Serverfarm is a leading developer and operator of data centers in North America, Western Europe, and Israel, and has key customer relationships with rapidly growing hyperscale, technology and network customers. In September 2023, Manulife Investment Management acquired a controlling interest in Serverfarm, which will allow the company greater access to capital to accelerate the expansion of its data center portfolio on a worldwide basis. The company is positioned to capture the growing demand for data center capacity that continues to grow globally, fueled by the rapid adoption of artificial intelligence and companies’ continued transition of data workloads and storage to the cloud.

Serverfarm has integrated innovation, sustainability and digital transformation into its mission and culture. Serverfarm developed in 2009 out of a need in the market to help customers become more efficient as capacity demands and data management challenges grew. The Serverfarm team began purchasing data centers from customers and leasing back the portion they needed. This strategy transitioned the company from a data center real estate owner into a data center developer and operator, resulting in a growing international portfolio of state-of-the- art facilities.

In 2015, Serverfarm developed its award-winning service platform InCommand with the goal of bringing together the three main elements of a data center: real estate, electrical and mechanical infrastructure, and the IT environment. This portal-based solution combines people, process, and platform, creating a cloud-like experience for data centers. Serverfarm delivers its sustainable Data Center Managemen t as a Service (DMaas) approach at more than 750 locations across forty-five countries.

• Ensure that all MEP plant and distribution infrastructure is operated and maintained in a safe manner, to best industry practice and within manufacturers recommendations.
• Monitor power and environmental conditions within all critical spaces within the facility.
• Perform assigned maintenance tasks in accordance with SF practices utilizing the internal CMMS.
• Assist with planning and scheduling corrective maintenance activities
• Escort and support outside contractors, ensuring they are abiding SF work rules and processes
• Respond to site incidents, execute appropriate MOP/EOP documentation to resolve and/or mitigate issues and communicate to manage throughout event.
• Support and follow all SF Change Control policies and procedures.
• Perform site rounds and report any issues found to site management.
• Participate in construction and commissioning activities as directed by site management
• Adhere to all local, state and federal safety laws and requirements
• Complete other duties as assigned by the management team
• Participate in and support MOP/SOP/EOP documentation process for site.
• Participate in and support the development of site policies and standards
• Work with site team members to deliver 100% uptime of critical infrastructure

• Experience working in a Data Center with proven success in delivering customer requirements in a critical technology environment
• Evidence of self-management and alignment with ever-changing priorities
• Good written and oral communication skills, tenacity, and working to a high level of accuracy