Job details

Service Associate - MSP

Overview:

Under a significant level of guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.

Responsibilities:

Delivers quality service to Paychex clients via phone, email, chat, and other avenues
Develops and maintains a basic working knowledge of a single Paychex product
Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
Performs data input, maintaining strong prioritization and organization
Documents all interactions

Qualifications:

Associate's Degree - Preferred

Paychex Glassdoor Company Review

3.6

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CEO of Paychex

John Gibson

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By Paychex

The company was founded in 1971 by B. Thomas Golisano with just $3,000 and a good idea – to make payroll outsourcing easy and affordable for small businesses. From those early days with just one employee, Paychex now has more than 16,000 employees...

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FUNDING

Public

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