Service Desk Associate

• High School diploma with 5+ years of prior relevant experience
• Customer service-focused attitude
• Current Public Trust clearance
• Ability to maintain a Public Trust clearance
• Past experience providing IT (Tier II) support in a Windows office environment
• Excellent written and verbal communication skills
• Use of an ITSM ticketing system

Job Type: Contract

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Washington, DC 20001: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Technical support: 5 years (Preferred)
• Computer Troubleshoot: 3 years (Preferred)
• Ticketing System: 2 years (Preferred)

License/Certification:

• Public Trust (Preferred)

Work Location: In person