Service Order Coordinator
ROLE PROFILE
SERVICE ORDER COORDINATOR
Who We Are
More than 30 years ago, 3D Systems brought the innovation of 3D printing to the manufacturing industry. Today, as the leading additive manufacturing solutions partner, we bring innovation, performance, and reliability to every interaction - empowering our customers to create products and business models never before possible. 3D Systems’ solutions address a variety of advanced applications in healthcare and industrial markets such as medical and dental, aerospace & defense, automotive, and durable goods.
What We Are Looking For
We are seeking a dynamic Customer Support professional who has proven success building and maintaining strong internal and external customer relationships by serving customers’ orders and general account needs in a timely and effective manner, acting on behalf of the customer and being an advocate for their expressed and implied desires, and adhering to procedures and processes, promoting and embracing change, and actively participating in the continuous improvement of our customer experience.
What You Will Do
- Review and process orders in a timely and accurate manner
- Review all orders for completeness and accuracy prior to order entry
- Receive and dispatch service machine repair requests for customers and end-users
- High volume telephone and E-mail management with customers and service technicians
- Evaluate customer entitlement according to contract terms
- Prepare quotations, enter part sales orders, track shipment
- Work closely with supply chain and logistics for timely shipment of orders
- Work with other departments to ensure on-time order fulfillment
- Process sales returns and credit memos on an as needed basis
- Investigate and resolve internal and external customer issues in a timely fashion
- Receive and file all required sales file documentation
- Adhere to existing policies and procedures, and actively participate in internal and external audits
- All other duties as assigned
What You Will Need
Education and Training
Associates degree or 2-3 years equivalent work experience
Experience
Working in data entry and/or order processing and fulfillment in a professional office environment
Required Knowledge, Skills & Abilities
Strong attention to detail
Proficient and accurate computer and typing skills
Proficient in Microsoft Office
Basic familiarity with ERP and CRM databases
Solid oral and written communication skills
Basic arithmetic skills
Preferred Knowledge, Skills & Abilities
Good time management
Ability to prioritize responsibilities
Ability to handle stressful situations such as heavy/varying workload
Customer support with focus on service and flexibility
Why 3D Systems?
Make a meaningful difference
Founded in 1986, we are the original pioneers of 3D printing. And today, we have a global team that is at the forefront of shaping the entire additive space that spans everything from aerospace to healthcare. What we’re doing in digital manufacturing is changing lives and transforming how the world makes things. It’s a big responsibility to have this type of impact. And it’s where we thrive.
Be you, at your best
We care about treating people right and we know that life is more than work. This is why we approach rewards and benefits at a personal level so that you have the resources you need to take care of yourself and be you, at your best.
Below are a few of the rewards and benefits we offer:
- Comprehensive health plans
- Generous paid parental and bereavement leave
- Hybrid work practices for better work/life balance
- Industry leading vacation practices
- Paid volunteer time
- Retirement savings plan with employer matching
- Engaging employee recognition program
- Opportunities to grow and develop
By
3D Systems
As the originator of 3D printing and a shaper of future 3D solutions, 3D Systems has spent over 30 years bridging the gap between inspiration and innovation by connecting our customers with the expertise and digital manufacturing workflow required...
13 jobs
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