Service Team Lead

The role of the Manager, Service Operations for Costa US is to manage the maintenance proactively and reactively, of all Costa US B2B assets. Some key responsibilities include the below:

• Set up a US-wide service capability to enable machines to be installed at Customer premises throughout the USA
• Manages Third Party suppliers to strict SLAs and ensures visibility to response times and time to fix
• Ensures third Parties take ownership to raise the bar and represent Costa in the appropriate way so Customers and Consumers think we are one company
• Continually looks to develop the operational capability, monitoring the Mean time between failure and aligning with the Platform and other Costa Markets
• Owns the operational expertise for all the B2B platforms and is the go to centre of knowledge for all the internal functions (sales)
• Integrates with the Central Ops Manager for a seamless approach to the ops function.
• Introduce innovative processes and procedures by benchmarking against our competitors and the industry whilst bringing in fresh thinking from outside
• Accountable for running the ‘Centre of Excellence’ the model operation in the Atlanta area

Qualifications & Skills:

• Bachelor's Degree
• 8-10 years' related experience
• Depth of experience in operations delivery
• An ambitious and creative Operations leader with depth of experience in multi-functional operations delivery across office and field-based teams
• P&L Management
• Good knowledge of B2B business environment.
• Strong analytical skills with knowledge of process improvement methodologies, such as Lean Six Sigma
• Excellent communicator, with strong influencing skills, able to operate effectively in a matrixed organization
• Creative thinker with the ability to identify innovative business solutions and get them implemented
• Strong organizational skills, attention to detail, able to embed a continuous improvement mindset across the different teams

Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.