Service Team Lead / Supervisor / Shift Manager

Company: Bourbon & Baker

Position: Service Team LEAD

Job Classification: Part-Time (Variable Hour), Non-Exempt

Benefits Eligibility: Not Eligible

Reports To: Assistant General Manager or General Manager

Work Schedule: 10-20 hours per week. Schedule is varied based on business need but a consistent weekly schedule can be expected. Evening and weekend shifts required. Schedule flexibility required when necessary to meet demands of business.

Summary of Role: The Service Lead is a leadership position that oversees daily service-related execution. The role monitors, coaches, and improves the performance and success of the service team. This role includes oversight of and involvement in: team leading, training, service execution, guest experience, cleanliness, and company policy adherence. The primary goal of this role is to create memorable guest experiences that help advance the team reputation, through coaching and accountability of service team members.

What’s in it For You:

• Hourly compensation in pay range of $18.00-$23.00 per hour
• 50% Discount at all company locations
• Eligible for Referral Bonus Program
• Mentor-guided career & personal development opportunity in our 1-1 program
• Company observed holidays off work
• Food & beverage training from industry experts
• Company sponsored gatherings and events

What We Need From You:

• Leadership and team management experience in full-service restaurant environment preferred
• Previous full-service restaurant operations experience
• Previous experience with 1-1 conversations with direct reports, professional development and team level communication preferred
• Experience in hiring, terminations and conflict resolution with direct reports preferred
• A passion for creating memorable experiences of hospitality for guests
• Able to communicate in and understand the predominant language of our guests
• Strong verbal and written communication skills
• Ability and willingness to move quickly, efficiently and safely through the restaurant
• Positive attitude that remains consistent under pressure
• Intermediate to advanced knowledge of whiskey brands and whiskey production processes

Key Responsibilities:

• Primary focus is in-shift success of Front of House team execution and teamwork
• Responsible for training, knowledge, and guest delivery execution during each scheduled shift
• Responsible for reconciling all guest complaints and service failures that occur in-shift
• Responsible for restaurant being opened and/or closed properly each day through training and verification
• Execute schedule training session and assist with new and current employee development as directed
• Responsible for setting an atmosphere that is consistent with the aesthetic vision of the restaurant (music and lighting)
• Has in-shift oversight of wait list, guest special requests, and special events
• Maintain labor dollar goals set by General Manager by cutting staff appropriately
• Responsible for marketing and social media posts as outlined by GM or Service Manager
• Uphold our One Egg values and lead by example
• Meet with Direct Report weekly for 1-1, coming prepared to discuss questions, concerns, ideas, etc
• Assist with company’s effort to become the ‘Best Gig on the Block’
• Responsible for ensuring that all daily administrative duties are completed accurately, on time and in accordance with company policies and procedures.
• Oversee restaurant cleanliness! Provide leadership for the completion & structure of daily opening, closing and cleaning duties
• Co-lead, with other restaurant leaders, the effort to promote collaboration & teamwork between FOH & BOH employees
• Communicate professionally & efficiently with guests and colleagues
• Perform other duties as dictated by business need & directed by AGM or GM

Physical Demands:

• Ability to be on your feet & walking up to 10 hours
• Ability to execute demanding mental and physical work under pressure
• Ability to climb stairs multiple times during a shift
• Ability to reach & lift above the head as needed
• Ability to lift, balance and move items up to 30 lbs.
• Ability to squat, bend, and twist your body as needed
• Ability to function in a work environment that is, at times, hot, loud, in tight spaces with colleagues, contains wet and slippery surfaces