Advisory Presales Solution Consultant - Insurance

An Advisory Presales Solution Consultant - Insurance at ServiceNow plays a crucial role by developing and delivering product-specific solutions throughout the sales cycle. This includes leading discovery workshops, providing product demonstrations, answering technical queries, and collaborating with various teams to enhance customer satisfaction and product offerings.

To be successful in the Advisory Presales Solution Consultant - Insurance role at ServiceNow, candidates should have at least 7 years of pre-sales solution consulting or sales engineering experience, along with proficiency in the ServiceNow platform or similar cloud solutions. Collaborative skills and territory management experience are also essential.

The primary responsibilities of an Advisory Presales Solution Consultant - Insurance involve supporting product sales as a technical expert, leading workshops to identify client challenges, delivering compelling product demonstrations, and responding to customer inquiries regarding technical specifications and features.

As an Advisory Presales Solution Consultant - Insurance at ServiceNow, you can anticipate a competitive compensation package, which includes base pay, equity options, a generous benefits plan, and policies supporting work-life balance. Health plans, flexible time away, and 401(k) matching are just a few of the perks offered.

ServiceNow fosters a collaborative environment that encourages innovation and personal growth. With a diverse and inclusive workplace culture, a commitment to work-life balance, and recognition as one of FORTUNE’s 100 Best Companies to Work For®, it's an excellent choice for anyone looking to advance their career while making meaningful contributions.

I prioritize active listening during discovery workshops, asking open-ended questions to elicit detailed responses. I aim to build rapport and trust, allowing clients to share their challenges freely. This approach not only helps in crafting tailored solutions but also strengthens the client relationship.

I utilize effective time management techniques, such as prioritizing tasks based on urgency and impact. Daily planning allows me to allocate time for pressing customer needs while keeping long-term projects on track. Utilizing tools for tracking progress also aids in maintaining clarity.

In a previous role, I encountered a situation where the customer's expectations didn’t align with our product capabilities. By addressing the misunderstanding promptly with transparent communication and presenting alternative solutions, I not only regained their trust but also identified additional opportunities for collaboration.

Teamwork is vital; I collaborate closely with product management, marketing, and professional services. By sharing insights and strategies, we collectively enhance our approach to client solutions. Strong interdepartmental relationships ensure a seamless customer experience and drive overall success.

I keep myself updated through continuous learning—attending webinars, subscribing to relevant publications, joining industry forums, and participating in professional networks. Engaging with influencers and experts also helps me understand broader trends, which I can integrate into my solutions.

To deliver a compelling product demonstration, I focus on the customer's specific needs, highlighting how our solutions address their hardest problems. I use stories and real-world examples to illustrate impact, ensuring the audience sees a direct connection between our offerings and their goals.

I conduct thorough research on competitors by analyzing their product offerings, customer feedback, and market positioning. I integrate this knowledge into my strategy to highlight our differentiators during sales cycles, ensuring I can confidently convey our value proposition to clients.

I engage in conversations with customers during and after the sales process to ask for their insights on our products. I facilitate feedback sessions and surveys, ensuring to document their challenges and suggestions. This information is invaluable in our continuous improvement efforts.

Key qualities include strong communication skills, empathy, creativity, and a desire for continuous learning. The ability to connect with clients and adapt to changing situations is essential, as is a proactive mindset when addressing challenges and seeking out solutions.

I maintain a work-life balance by structuring my day with dedicated work hours while incorporating regular breaks. Setting boundaries for work communications and engaging in personal interests and family time ensures I remain productive and fulfilled both professionally and personally.