Customer and Industry Workflow Strategic Operations Manager

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

This position reports to: Director, Strategic Operations 

ServiceNow is changing the way people work. We help the modern enterprise operate faster and be more scalable than ever before. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

ServiceNow makes the world of work, work better for people. We help our customers automate and improve their operations across their company or organization. We do this by creating the AI Platform for Business Transformation where workflows and then building products on top of that world-class platform serving use cases across the org including IT, Technology, Customer Service, Employee Service, and many more. 

We are looking for a Staff Strategic Business Operations Manager who can be a trusted advisor to the Head of Business Operations & Strategy for one of our high-growth business units (BU) and a respected partner to cross-functional peers.

This role will have high visibility and involvement in both operational and strategic aspects of the BU and represent the BU in corporate initiatives and forums. Further, we are looking for someone with the desire to flex and take on additional responsibilities to support the growth that BU is undergoing.

The candidate must have relentless curiosity and very strong analytical and collaboration skills. This role will be a key contributor to the BU‘s strategic and operational initiatives. You will solve complex business and product problems, design and drive strategic analysis, plan for execution, contribute to annual operating plans, and help run regular operating rhythms. You will work closely with cross-functional stakeholders to accelerate our impact and directly contribute to overall business objectives. 

Join us to make a difference within our rapidly growing team, ServiceNow, and the global community.

What you’ll get to do in this role:

• Serve as a key advisor and thought partner to BU leadership and collaborate closely with cross-functional leadership to drive business impact
• Structure complex problems, develop hypotheses, conduct analyses, synthesize findings and suggest recommendations all in high-quality output (written and oral) 
• Use your data analytics and problem-solving skills to identify opportunities to improve operational efficiency and accelerate growth
• Model business initiatives leveraging key metrics: revenue, customers, costs, investments, industry trends, roadmap 
• Support prioritization of initiatives and resourcing using data
• Support cross-functional initiatives and programs 
• Help run business reviews and planning activities, and support alignment between BU leaders and all Stakeholders (C-Level, other functions) 

Requirements 

• 6+ years of relevant work experience (with 2+ years post-MBA or equivalent higher degree)
• Strong preference for experience in a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company
• Strong data analytics and problem-solving skills
• Effective communicator both verbally and in writing; comfortable in business and technical discussions 
• Track record of leading cross-functional projects 
• Collaborative team player who is also an independent thinker 
• Self-starter who thrives in fast-paced, high-growth environments 
• Expertise and/or strong interest in the enterprise software/ SaaS industry 

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $129,500 - $226,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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