Sr Enterprise Account Executive - Healthcare - job 1 of 2

As a Sr Enterprise Account Executive - Healthcare at ServiceNow, you will be responsible for generating new business sales revenue through our SaaS license model. Your role involves account and territory planning, building relationships with C-suite clients, orchestrating account strategies, and guiding customers on how ServiceNow can enhance their IT roadmaps. You will also be identifying the appropriate specialist resources to bring into deals and ensuring client satisfaction.

To be successful in the role of Sr Enterprise Account Executive - Healthcare at ServiceNow, candidates should have over 10 years of experience in sales within a software or solutions organization. It's essential to have a proven track record in establishing trusted relationships, negotiating deals, achieving sales targets, and understanding broader IT strategies to foster customer success.

For the Sr Enterprise Account Executive - Healthcare position at ServiceNow, the base pay typically ranges from $142,650 to $235,400, complemented by equity, variable compensation, and various benefits. Keep in mind that total compensation can vary based on individual qualifications, skill levels, and the geographic location of the role.

ServiceNow is committed to building a diverse and inclusive workplace, welcoming candidates from a variety of backgrounds, including those with non-traditional career paths. We believe that unique experiences enrich our team and enable us to serve our clients more effectively. We encourage anyone interested in the Sr Enterprise Account Executive - Healthcare role to apply, even if they don't meet every qualification.

Yes, the Sr Enterprise Account Executive - Healthcare role at ServiceNow does require a willingness to travel up to 50%. This travel is essential for engaging with clients, nurturing relationships, and closing deals effectively within different territories.

When developing relationships with C-suite executives, it's important to approach them with a solution-oriented mindset. I focus on understanding their business pain points through research and active listening. By presenting tailored solutions that reflect the unique needs of their organization, I build trust and position myself as a valuable advisor. Also, maintaining regular communication and showcasing the success stories of similar clients helps reinforce my dedication to their success.

Handling objections is a critical skill in sales. I listen to the client's concerns carefully, thanking them for their feedback. Then, I address their objections with factual information, offering evidence and case studies where possible. The key is to understand their perspective fully and position the benefits of ServiceNow's solutions in terms that resonate with their specific needs.

In my previous roles, I engaged in comprehensive account and territory planning by analyzing market trends, identifying key accounts, and categorizing prospects based on their potential value. I developed strategic outreach plans, prioritized my time efficiently, and ensured a balance between new business development and nurturing existing client relationships. Having a thorough understanding of each territory's unique characteristics was crucial to my planning process.

Managing relationships with internal resources is all about collaboration and communication. I ensure I include relevant team members at the right stages of the sales process. By keeping everyone updated on client needs and progress, we can present a united front. I value their input and often hold regular meetings to discuss strategy, share insights and adjust plans as necessary, which helps us operate smoothly as a team.

Identifying new business opportunities often involves market research, networking, and leveraging data analytics. I regularly analyze industry reports and follow trends in the healthcare sector to identify potential clients who could benefit from ServiceNow's offerings. Additionally, attending industry events and engaging on professional platforms allows me to create connections and expose new business avenues.

In one instance, I was working on a deal with a major healthcare provider who had such specific needs that they were hesitant about adopting our solution. By conducting deep-dive sessions to understand their challenges, I tailored our proposal precisely to demonstrate how we could address their unique concerns. Through consistent follow-ups and involving relevant technical experts, I could alleviate their fears and ultimately close the deal successfully.

Staying current with industry trends is vital in tech sales. I subscribe to trade publications, follow leading voices on social media, and participate in webinars related to healthcare IT. Networking with other professionals and attending industry conferences also provides insights into the latest advancements. This knowledge helps me engage more effectively with clients as I can share pertinent updates and trends.

To ensure customer satisfaction after closing a deal, I maintain regular check-ins to ensure seamless onboarding and integration of ServiceNow's solutions. I provide clients with ongoing support and am always available for questions. By proactively addressing any potential issues and gathering feedback, I can strengthen our relationship and ensure their investments deliver the expected value.

Teamwork is essential in sales because it allows for a more holistic approach to meeting client needs. Collaborating with diverse team members can bring various perspectives, increasing our overall effectiveness. By aligning on strategies and roles, we can create a comprehensive, unified message that resonates more with clients, ultimately leading to more successful outcomes.

The most significant factor for success as a Sr Enterprise Account Executive is the ability to build and cultivate relationships based on trust and value. Understanding the client's business and aligning ServiceNow's offerings with their strategic goals is key. I emphasize transparency in communication and consistently demonstrating the impact of our solutions on their business outcomes to solidify those relationships.