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Service Scheduling Coordinator

At MacDonald-Miller Facility Solutions (“MacMiller”) we make buildings work better. As the Northwest’s leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our over 1500 employees across 15 offices, there is a breadth and variety of work to keep you engaged and inspired. 

We enjoy a well-respected history of exceeding our customers’ expectations and executing with distinction. Our clients trust their toughest projects with our integrated teams, including: 

  • New construction – Engineering, fabrication and installation of mechanical systems for new projects following lean construction practices 
  • Special projects – Retrofits and mechanical repairs for existing buildings for new efficiencies 
  • Service - scheduled preventative maintenance ensuring tenant comfort, and 24/7 emergency response 
  • Building performance – Control systems, fault detection, energy services and remote monitoring 

People love to work at MacDonald-Miller, and it’s because we all share the same Core Culture Values:

  • Collaboration – Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision.
  • Dedication – We are dedicated to personal and professional excellence. We execute with distinction by doing the right thing and following through on our commitments.
  • Safety – Everyone deserves a safe workplace. Safety is more than hardhats and boots, it’s an attitude and the environment we create. Every day, everyone goes home to their families.
  • Community – We are proud to be part of MacDonald-Miller. We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting.
  • Innovation – We are committed to continuous, creative problem solvingInnovation is how we stay an industry leader. We always strive to challenge and better ourselves.
  • Fun! – Take the work seriously, but never take ourselves too seriously. It’s possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both.

Service Scheduling Coordinator: This is where you come in.

We're seeking a Service Scheduling Coordinator to support our commercial Plumbing and HVAC Technicians, as well as our Service Coordination team. In this role, you’ll be responsible for scheduling and maintaining accurate records for service schedules, resources, equipment, and information for the field service team. As a key member of our Service division, you’ll play a crucial role in communicating emergency services and ongoing maintenance activities within an assigned geographic area.

This position requires strong, collaborative communication with customers, technicians, and teammates, ensuring that tasks are evaluated and prioritized in a fast-paced and ever-changing environment. In return for meeting ambitious goals, you’ll be rewarded with increased responsibilities, abundant growth opportunities, and more freedom than you’ve likely experienced in previous roles.

Top 3 things to deliver in the first year to be a hero:

  • Effective Triage – Evaluate and prioritize work and service requests continually and communicate with techs to provide necessary information for each dispatch.
  • Organizational follow through – Monitor backlog of maintenance and incomplete work in progress, maintain records and information of all requests and dispatches, and be a good team player.
  • Clear communication and partnership – work to keep your team and stakeholders informed to build trusting relationships.

The Service Scheduling Coordinator role reports to Ashley Skelton – Service Response Center Supervisor, on a collaborative team working on various projects and initiatives to support our growing business.

Your Background: What kind of person will thrive in this role?

You should have

  • A track record of delivering excellent customer service even while under pressure
  • Ability to prioritize calls according to urgency and importance while keeping stakeholders informed of schedule changes and answering queries
  • Extensive experience with office software, including MS Word, Excel, and Outlook.
  • Knowledge of HVAC systems is nice but not required!

And everyone you work with should describe you as…

  • Great attitude and taking high ownership of your work
  • Excellent in fast-paced, deadline-driven environments with strong client-facing and teamwork skills.
  • Solid organizational skills, including multitasking and time-management
  • Sound judgment and critical thinking skills

And you should be motivated by…

  • You are empowering yourself to learn how to do something. If you need a ton of handholding or a micro-manager boss, this is not the place for you.
  • Working in a lean, results-oriented environment, you’ll be expected to do more, take on more, and achieve more yearly.
  • Having fun in an environment high on transparency, open to innovative new approaches with a supportive family feel

Compensation:  $25-$33/hr

MacDonald-Miller Facility Solutions presently provides employee coverage for:

  • Medical, dental, vision for employees (coverage available for dependents for shared premium).
  • 401k retirement plan including Company matching.
  • Vacation and Sick Compensation (PTO), and Holiday Pay!
  • Disability income protection including short term and long-term disability.
  • Employee and dependent life insurance.
  • Wellness Program.
  • Employee Assistance Program.

Where you will work

Our Seattle HQ office (17930 International Blvd, SeaTac, WA 98188) has easy access to the SeaTac International Airport, ample secured parking, and newly renovated office facilities - not to mention great views! Neighborhood amenities include an onsite deli, restaurants, and convenient freeway/airport access.   

Interested in learning more?

If you’re ready for an adventure and are interested in being considered for this role, click apply to start the conversation! Or if you know someone who currently works at MacDonald-Miller, reach out to them to get introduced to the team!

MacDonald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Average salary estimate

$60400 / YEARLY (est.)
min
max
$52000K
$68800K

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What You Should Know About Service Scheduling Coordinator, MacDonald-Miller Facility Solutions

At MacDonald-Miller Facility Solutions, we’re on the lookout for an energetic and detail-oriented Service Scheduling Coordinator to join our dynamic team. You’ll be the backbone of our commercial Plumbing and HVAC technicians, ensuring our service schedules run like a well-oiled machine. You’ll take pride in keeping accurate records for service schedules and equipment, all while providing top-notch support to our Service Coordination team. In this crucial role, you’ll communicate not just with our team but also with customers, guaranteeing that all emergency services and ongoing maintenance activities are given the attention they deserve. We know this isn't a one-size-fits-all position; we're seeking someone who thrives in a fast-paced environment, isn’t afraid to adapt, and enjoys collaborating closely with colleagues. You’ll need to be the ultimate multitasker, forever evaluating and prioritizing requests to keep things moving smoothly. And don't worry, here at MacDonald-Miller, your hard work won’t go unnoticed! The more you contribute to our team's success, the more opportunities for personal and professional growth you'll discover. If you’ve got a fantastic attitude, a commitment to excellent customer service even under pressure, and want to work in a homey environment with a focus on fun and innovation, then the Service Scheduling Coordinator role is tailor-made for you!

Frequently Asked Questions (FAQs) for Service Scheduling Coordinator Role at MacDonald-Miller Facility Solutions
What are the main responsibilities of a Service Scheduling Coordinator at MacDonald-Miller Facility Solutions?

As a Service Scheduling Coordinator at MacDonald-Miller Facility Solutions, your primary duties will involve scheduling service calls, maintaining accurate records for service schedules, and effectively communicating with technicians and customers regarding ongoing maintenance and emergency services. You'll be pivotal in ensuring operations are efficient, prioritizing service requests based on urgency, and supporting the overall workflow of the service division.

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What skills are required for the Service Scheduling Coordinator position at MacDonald-Miller?

Candidates for the Service Scheduling Coordinator role at MacDonald-Miller should possess strong multitasking abilities and excellent organizational skills. Proficiency in MS Office, especially Word, Excel, and Outlook, is essential. Additionally, a track record of delivering exceptional customer service, along with good judgment and critical thinking skills, will set you up for success in this fast-paced environment.

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Is HVAC knowledge necessary for the Service Scheduling Coordinator role at MacDonald-Miller?

While having knowledge of HVAC systems can be beneficial for a Service Scheduling Coordinator at MacDonald-Miller Facility Solutions, it is not a strict requirement. The key focus is on your ability to manage schedules, communicate effectively, and maintain organization within the service division. Training and support will be provided to help you gain any necessary technical knowledge.

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How does the Service Scheduling Coordinator contribute to the team at MacDonald-Miller?

The Service Scheduling Coordinator plays a crucial role in facilitating communication and collaboration within the MacDonald-Miller team. By effectively triaging service requests, maintaining records, and keeping stakeholders informed, you foster an environment of trust and teamwork. Your organizational prowess directly impacts the efficiency and effectiveness of the entire service division.

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What growth opportunities exist for a Service Scheduling Coordinator at MacDonald-Miller?

At MacDonald-Miller Facility Solutions, the Service Scheduling Coordinator role offers substantial opportunities for growth and advancement. As you meet and exceed your goals, you can take on additional responsibilities and explore various career paths within the organization. Our commitment to your professional development means that as you learn and grow, so can your career.

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Common Interview Questions for Service Scheduling Coordinator
Can you describe your experience with scheduling and prioritizing tasks?

In response to scheduling and prioritizing tasks, it's beneficial to provide specific examples from previous work experiences. Discuss how you have managed multiple requests simultaneously and your strategies for determining urgency. Highlighting your organizational skills and adaptability will demonstrate your fit for the Service Scheduling Coordinator role.

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How do you handle high-pressure situations while maintaining customer service quality?

When addressing high-pressure situations, mention techniques you employ, such as staying calm, prioritizing effectively, and communicating transparently with stakeholders. Share a specific instance where you successfully managed a crisis in your previous roles, ensuring customer satisfaction while maintaining workflow.

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What tools or software are you familiar with for managing service schedules?

Be sure to discuss any experience you have with scheduling software or tools related to project management. If you're proficient with MS Office, especially Excel, emphasize your ability to use those tools to create schedules, track data, and maintain organized records in your past positions.

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How do you build relationships with team members and customers?

Building relationships requires effective communication and empathy. Provide examples of how you have fostered connections in past roles, illustrating your approach to encouraging teamwork and trust among colleagues as well as ensuring customers feel valued and heard.

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Describe a time when you had to adapt to a rapid change in priorities.

Offering a specific example of a situation where you had to adjust priorities quickly demonstrates your flexibility and decision-making skills. Highlight the steps you took to reassess and realign your work and how you communicated changes to your team to ensure everyone remained informed.

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What do you consider the most important qualities for a Service Scheduling Coordinator?

The most important qualities include strong organizational and communication skills, the ability to multitask effectively, and a commitment to customer service. Discuss how these qualities align with your personal skills and past experiences in similar roles.

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Can you explain how you ensure accurate record-keeping?

To ensure accurate record-keeping, mention the processes you have implemented in previous roles, such as regular audits, meticulous attention to detail, and the use of software tools for tracking information. Stress the importance of accuracy in maintaining schedules and communication to support overall team goals.

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What motivates you to excel as a Service Scheduling Coordinator?

Express your intrinsic motivation to assist others and contribute to a team's success. Mention your drive for personal growth and learning in the role, aligning this motivation with MacDonald-Miller's values of collaboration, dedication, and fun in a workplace.

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How do you approach teamwork within a service-oriented environment?

Describe your collaborative approach to teamwork, emphasizing open communication, respect, and a willingness to support colleagues. Share an example of a successful project you contributed to that required strong teamwork, highlighting any problem-solving efforts you made.

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What do you know about MacDonald-Miller Facility Solutions and why do you want to work here?

Researching MacDonald-Miller prior to the interview allows you to answer this question effectively. Discuss their commitment to innovation, safety, and community, and align your personal values with those of the company. Explain how the Service Scheduling Coordinator role excites you and why you'd be a great addition to their team.

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Founded in 1965, MacDonald-Miller Facility Solution functions as a full-service, design-build mechanical contractor in the Pacific Northwest

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Full-time, on-site
DATE POSTED
December 23, 2024

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