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Director, Cloud Hardware Engineering - job 2 of 2

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

Service Now’s Cloud Hardware team is responsible for the foundational HW designs across our cloud environment, touching all elements of cloud engineering.

The ideal candidate is passionate about the customer experience and service availability. We need someone who is uncompromising in delivery of high quality, scalable, and sustainable solutions. The successful candidate will have experience managing larger teams focused on technology. This role requires a critical thinker with strong problem-solving skills; we are looking for someone who embraces new challenges, is innovative, and is a great team player. We like to have fun while we work, this person should too.

Opportunity:

As the Director – Cloud Hardware Engineering, you will be responsible for driving a large, highly visible division of our Cloud Hardware organization. Directing our architecture and engineering teams, you will develop and maintain strong partnerships with stakeholders, technical leaders, and business owners to deliver strategic organizational initiatives.

What you get to do in this role:

Drive a large team of technical engineers/architects responsible for the cutting-edge designs of HW infrastructure that powers our world-class SaaS platform.
Drive direction and ensure execution of foundational goals/OKRs.
Collaborate with peer teams on complex, global engineering efforts to ensure architecture agreement, resource coordination and implementation timelines.
Establish and maintain long-term mutually beneficial relationships with hardware OEMs.
Define department priorities with an eye on resource utilization, staffing needs, and long-term visions.
Reconciles multiple stakeholder views to drive business results.
Provide technical guidance for systems optimization opportunities and participate in architectural reviews.

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
The ideal candidate will have understanding of the components of a cloud infrastructure including hardware platforms, OS, applications, databases, networks, web, and application servers. Prior experience in managing programs around large-scale server infrastructure at a cloud computing or MSP setting is highly desirable. Candidate must have good communication skills and work well in an open, collaborative, dynamic team environment.
10+ years’ management experience with at least 4 years dedicated to running a large engineering department as a senior manager level or higher.
Excellent leadership and proven people skills
Working knowledge of hardware and storage platforms, networking technologies, datacenter power distribution systems, cloud technologies, and capacity planning
Servant leadership mindset
Superior communications and presentation skills
Strong customer orientation
Ability to make decisions independently
Excellent negotiation and persuasion skills
Exceptional organizational and planning skills
Drive for decisions using data as a guide
Bachelor degree or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), Computer Science (CS), or related field is desired.

GCS-23

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $217,500 - $380,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

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Average salary estimate

$299100 / YEARLY (est.)

min

max

$217500K

$380700K

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What You Should Know About Director, Cloud Hardware Engineering, ServiceNow

ServiceNow is on the lookout for a passionate Director of Cloud Hardware Engineering to join our dynamic team in Kirkland, Washington. As a key player in our Cloud Hardware organization, you'll be driving a large, high-profile division that is crucial to the success of our cloud environment. Your main focus will be to lead and inspire a team of technical engineers and architects to create cutting-edge hardware infrastructure that supports our world-class SaaS platform. We pride ourselves on delivering high-quality, scalable solutions that enhance customer experience and ensure the availability of our services. This isn't just another job; it’s an opportunity to partner with our stakeholders, technical leaders, and business owners, driving significant organizational initiatives that impact thousands of users globally. At ServiceNow, we value creativity, encourage innovative problem-solving, and cultivate a collaborative environment where every team member is motivated to excel. You'll have the chance to establish long-lasting relationships with hardware OEMs and shape department priorities while optimizing resource utilization. If you thrive in a team atmosphere and possess the passion for ensuring operational excellence, we would love to hear from you. This is a chance to be part of a mission that aims to make the world work better for everyone, and we promise it will be a fun ride along the way!

Frequently Asked Questions (FAQs) for Director, Cloud Hardware Engineering Role at ServiceNow

What are the key responsibilities of the Director of Cloud Hardware Engineering at ServiceNow?

As the Director of Cloud Hardware Engineering at ServiceNow, your key responsibilities will include overseeing a large team focused on the design and implementation of cutting-edge hardware infrastructure for our cloud services. You'll drive foundational goals, collaborate with various engineering teams on global projects, and maintain strong relationships with hardware OEMs. The role also entails providing technical guidance for system optimizations and defining departmental priorities based on resource needs and long-term visions.